Call Center Team Lead

2 weeks ago


Morgantown, West Virginia, United States WVU Medicine Full time
Job Summary

We are seeking a highly skilled and experienced Call Center Team Lead to join our team at WVU Medicine. As a key member of our scheduling operations team, you will be responsible for ensuring seamless communication and coordination between our Scheduling Call Center staff, Supervisors, and Clinic Management.

Key Responsibilities
  • Schedule outpatients in accordance with scheduling guidelines, prioritizing patient needs.
  • Answer phones professionally, responding to patient inquiries and complaints.
  • Research required information using accessible resources.
  • Route inbound calls to appropriate resources.
  • Collect necessary information from patients to schedule appointments.
  • Manage communication and coordination between patients and providers.
  • Respond to patient and staff needs and complaints appropriately.
  • Participate in ongoing educational activities to develop professional expertise.
  • Work closely with Clinic Management to ensure adequate communication between the Scheduling Call Center and Clinic.
Requirements
  • High school diploma or equivalent.
  • Two years of relevant experience.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize and manage multiple tasks.
  • Proficiency in EPIC functions.
Working Environment

The work environment is fast-paced and dynamic, requiring strong organizational and time management skills. The successful candidate will be able to work effectively in a team environment and communicate effectively with patients, staff, and management.



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