Call Center Team Lead

4 weeks ago


Morgantown, West Virginia, United States WVU Medicine Full time

Job Summary:

The Team Lead Call Center is responsible for overseeing the scheduling operations of the Scheduling Call Center. This includes managing communication and coordination between patients/customers and providers/clinics, as well as ensuring that scheduling guidelines are followed.

Key Responsibilities:

  • Schedules outpatients in accordance with scheduling guidelines, prioritizing according to patient needs.
  • Answers phones from patients/customers professionally and responds to inquiries and complaints.
  • Manages communication and coordination between patients/customers and providers/clinics.
  • Participates in on-going educational activities to develop and maintain professional expertise.
  • Initial point of contact for Centralized Schedulers in the Scheduling Call Center.

Requirements:

  • High school diploma or equivalent.
  • Two (2) years relevant experience.

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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