Customer Success Manager

4 weeks ago

Saint George, Utah, United States Align Full time
Job Description

Align Technologies is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers' expectations.

Our company delivers operational tools to scale and grow the construction business. With powerful solutions that are configurable to meet the unique needs of our customers, Align Technologies powers construction operations to increase productivity, improve safety, and deliver more profitable projects.

We seek talented individuals who thrive in a dynamic, challenging, and rewarding work environment and emulate humility, drive, transparency, and customer service in everything they do.

Key Responsibilities:

  • Promote the company's busybusy product to the appropriate target market within the customer base that will address customers' specific needs and problems.
  • Ensure optimal Salesforce data hygiene by consistently updating accounts and contacts, enabling accurate touchpoints and engagement frequency for sustained customer interactions.
  • Lead the renewal process for assigned accounts, guaranteeing seamless service continuity and high client satisfaction.
  • Conduct outbound and inbound client engagements to generate revenue growth through expansion sales, including calls, meetings, product demonstrations, and prospecting efforts.
  • Foster collaborative relationships with cross-functional teams to align strategies and deliver superior client care and support.
  • Collect and analyze customer engagement data to derive actionable insights, driving tailored customer experiences and strengthening brand loyalty.
  • Provide management with actionable feedback on success stories, challenges, and potential opportunities to drive business expansion.
  • Develop and nurture long-term client partnerships, positioning the company as a trusted advisor.
  • Understand and anticipate client goals, proactively recommending product improvements, services, and upgrades to meet evolving business needs.
  • Identify and capitalize on cross-sell and upsell opportunities to support revenue growth targets.
  • Track and report on client demand, usage trends, and key account metrics to inform strategic decision-making.

Requirements:

  • Demonstrated track record of consistently delivering positive results in dynamic, high-pressure environments.
  • Established expertise in sales, with strong account management capabilities that drive revenue growth and client satisfaction.
  • Exceptional communication skills, with the ability to navigate client interactions diplomatically and maintain a focus on achieving strategic objectives.
  • Proven analytical acumen with a results-driven approach to identifying opportunities and achieving goals.
  • Self-driven with a demonstrated ability to take initiative and meet targets independently.
  • Proficient in leveraging CRM systems and campaign management platforms to enhance client engagement and operational efficiency.
  • High emotional intelligence, with strong empathy and interpersonal skills that foster lasting client relationships.
  • Collaborative mindset, with the ability to work seamlessly with internal teams and external stakeholders to achieve shared goals.

Benefits and Compensation:

  • The US base salary range for this full-time position is $54,000-$64,000 + commissions. OTE (base + commissions) for this position is up to $100,000, but top performers can exceed OTE based on performance. Our salary ranges are determined by role, level, and location.
  • The Align Technologies benefit program includes health, dental, and vision coverage. In addition, the company offers disability, life insurance, PTO, and a 401(k) plan.

Website: https://aligntech.co/about-us/careers

  • Branch Manager

    4 weeks ago

    Saint George, Utah, United States Wells Fargo Full time

    About this role:Wells Fargo is seeking a Senior Branch Network Management Trainee for the Consumer, Small and Business Banking division. This is an interim non-exempt position until the trainee has received certification of program completion and been placed into a branch.Successful completion of the Branch Manager Readiness program is a pre-requisite to...

  • Customer Service Liaison

    4 weeks ago

    Saint George, Utah, United States CRH Full time

    Customer Service Representative Role at CRHAs a valued member of the CRH team, you will be responsible for providing exceptional customer service to our clients. Your key responsibilities will include:Assisting customers with product inquiries, ordering, and order trackingEntering orders into the system for billing and deliveryPreparing quotes and...

  • Customer Experience Ambassador

    4 weeks ago

    Saint George, Utah, United States Swig Utah Full time

    REASONS TO WORK WITH USWe offer growth opportunities - 99% of our management has been promoted from within, providing a clear path for career advancement.Our built-in pay increases ensure that your hard work is rewarded.Enjoy free drinks and cookies while working with us.Take advantage of a 35% discount at the location you work, and share the love with...

  • Branch Manager

    4 weeks ago

    Saint George, Utah, United States Wells Fargo Full time

    About This RoleWells Fargo is seeking a highly skilled and experienced Branch Manager to lead our National Branch Network team. As a key member of our Consumer, Small and Business Banking division, you will be responsible for managing a diverse team of direct and indirect reports, creating a culture that fosters engagement and generates commitment and...

  • Customer Service Representative

    4 weeks ago

    Saint George, Utah, United States Pilot Flying J Full time

    Pilot Flying J Job DescriptionAs a Customer Service Representative at Pilot Flying J, you will provide fast and friendly service to customers at the sales counter. Your responsibilities will include managing shelves and inventory, operating the cash registers, and maintaining the overall appearance and cleanliness of the store.Key Responsibilities:Provide...

  • Branch Sales Manager

    4 weeks ago

    Saint George, Utah, United States Insulation Distributors Inc Full time

    Are you a seasoned sales professional with a passion for leadership and customer relationship development? We're seeking a highly motivated and experienced Branch Sales Manager to join our team at Insulation Distributors Inc.The ideal candidate will have a proven track record of driving sales growth, leading high-performing teams, and developing long-lasting...

  • Customer Service Representative

    4 weeks ago

    Saint George, Utah, United States Food Lion Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.Key...

  • Restaurant Operations Manager

    4 weeks ago

    Saint George, Utah, United States Wendy's Full time

    Why Wendy'sWe're seeking an experienced Assistant General Manager to join our team and help drive the success of our high-volume fast-food restaurant. As a key member of our management team, you'll be responsible for overseeing daily operations, managing staff, and ensuring exceptional customer service.What You Can ExpectCompetitive pay and benefits...

  • Customer Service Representative

    1 month ago

    Saint George, Utah, United States Glass Doctor® Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Glass Doctor. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Meet or exceed monthly sales goalsReceive...

  • Customer Service Representative

    4 weeks ago

    Saint George, Utah, United States Glass Doctor® Full time

    We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Glass Doctor. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Meet or exceed monthly sales goalsReceive incoming calls in a professional and courteous...

  • HVAC Service Operations Manager

    3 weeks ago

    Saint George, Utah, United States L&L MechanicalContractors, Inc. Full time

    About Us:L&L Mechanical Contractors, Inc. has been a trusted leader in the HVAC industry for 57 years, committed to delivering exceptional services to our clients.We are currently seeking a skilled HVAC Service Manager to lead our service department and drive success.Job Description:The HVAC Service Manager will oversee daily operations, ensuring efficient...

  • Customer Service Representative

    4 weeks ago

    Saint George, Utah, United States Harts Services Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Harts Services. As a Sales Associate, you will be responsible for providing excellent customer service while accurately transacting sales of fuel and merchandise.Key ResponsibilitiesProvide top-quality customer service at all times.Adhere to daily operating...

  • Customer Service Representative

    2 weeks ago

    Saint George, Utah, United States Glass Doctor® Full time

    We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Glass Doctor®. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.ResponsibilitiesMeet or exceed monthly sales goalsProvide professional and courteous service to clients via phone...

  • Customer Service Representative

    4 weeks ago

    Saint George, Utah, United States Food Lion Full time

    Job SummaryFood Lion is seeking a Customer Service Representative to provide fast, easy, flexible, and friendly service to our customers. The ideal candidate will be responsible for achieving Food Lion customer service standards, assisting the Customer Service Manager, and maintaining a neat and clean presentation of the front-end area.Key Responsibilities...

  • Customer Service Representative

    4 weeks ago

    Saint George, Utah, United States Apello Full time

    At Apello, we provide a unique service for small to medium size businesses by answering incoming calls 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 service for their customers.The businesses we serve cover many industries including:Health Care,Heating and Air Conditioning...

  • Sales and Customer Experience Specialist

    3 weeks ago

    Saint George, Utah, United States H&M Group Full time

    At H&M Group, we're committed to delivering the best customer experience in the fashion industry. As a Sales and Customer Experience Specialist, you'll play a vital role in helping us achieve this goal.We're passionate about creating a dynamic and inclusive work environment that fosters growth and development opportunities for our employees. Join our team...

  • Assistant Manager

    4 weeks ago

    Saint George, Utah, United States Cubby's Full time

    Cubby's is seeking a motivated and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading by example, supporting the General Manager, and promoting the Cubby's culture. Your duties will include managing labor and food costs, maintaining a clean and safe environment, and ensuring excellent...

  • Account Manager

    4 weeks ago

    Saint George, Utah, United States RDO Equipment Full time

    This role involves developing long-term partnerships with customers to build win-win solutions within an assigned territory, promoting all aspects of RDO Equipment Co. in a professional manner.The Construction Technology Account Manager will be responsible for developing, planning, and executing the strategy for sales of the Topcon product line and...

  • Restaurant Operations Manager

    1 month ago

    Saint George, Utah, United States Kneaders Full time

    Job Opportunity at Kneaders Bakery & CafeWe are seeking a talented Assistant Manager to join our team at Kneaders Bakery & Cafe. As a key member of our management team, you will be responsible for leading a dynamic team and providing exceptional customer service.Key Responsibilities:Lead a team of employees and provide guidance and support to ensure...

  • Territory Sales Manager

    1 month ago

    Saint George, Utah, United States CRW Corp. Full time

    Job Title: Territory ManagerCRW Corp., a leading construction equipment distributor, is seeking a Territory Manager to join our team in the New England region. As a Territory Manager, you will be responsible for selling and renting new and used heavy construction equipment, including Link-Belt, National, Shuttlelift, and Maeda Cranes.Key...