Loan Operations Senior Processor

3 weeks ago


Memphis, Tennessee, United States First Horizon Bank Full time

Job Summary:

The Loan Operations Senior Processor position is a key role in our Lender Support group (LenderLink). As a Senior Processor, you will be responsible for analyzing and resolving complex questions or issues related to Consumer and Commercial Loans products.

Key Responsibilities:

  • Analyze questions or issues on Consumer and Commercial Loans products received through our Dashboard, email, or by phone.
  • Review Loan documentation for system accuracy.
  • Analyze Consumer and Commercial system data.
  • Help monitor and manage group SLA and compliance.

Requirements:

  • Demonstrates leadership ability.
  • Ability to communicate effectively with own team, other teams within the department, as well as line of business partners.
  • Ability to manage positive working relationships across the organization.
  • Ability to manage multiple issues in a timely manner.
  • Ability to work in a fast-paced environment.
  • Ability to determine the root cause of an issue, when needed by analyzing data and/or documentation to ensure compliance with policies, procedures, and/or regulatory and risk requirements all while meeting department service level agreements.
  • Computer proficiency (MS Office – Word, Excel, and Outlook).
  • Prefer a minimum of 5 years of customer service experience.
  • Prefer 5 years banking experience in either consumer or commercial lending operations or equivalent experience.
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of standard accepted practices or agreed-upon Service Level Agreements.
  • Preferred knowledge of federal lending requirements related to lending functions and regulations.
  • In-depth knowledge in either consumer or commercial loans required – an understanding of both is preferred.
  • High school diploma or GED required.
  • College degree preferred.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and occasionally external customers.

About Us:

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel.

We serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States.

Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S.

First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights:

  • Medical with wellness incentives, dental, and vision.
  • HSA with company match.
  • Maternity and parental leave.
  • Tuition reimbursement.
  • Mentor program.
  • 401(k) with 6% match.

Equal Opportunity Employer:

First Horizon is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



  • Memphis, Tennessee, United States Hope Credit Union Full time

    Mortgage Loan Originator RoleThe Mortgage Loan Originator at Hope Credit Union is responsible for originating home loans, counseling customers in mortgage financing, and providing appropriate disclosures. This role also involves developing mortgage referral sources and meeting minimum quarterly/annual production goals.Key ResponsibilitiesMeet with applicants...


  • Memphis, Tennessee, United States First Horizon Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Loan Operations Supervisor to join our team at First Horizon Bank. As a key member of our operations team, you will be responsible for managing functions and technical processes within Loan Operations, ensuring high standards for quality and customer service.Key ResponsibilitiesLead a team of...


  • Memphis, Tennessee, United States First Horizon Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Loan Operations Supervisor to join our team at First Horizon Bank. The successful candidate will be responsible for managing functions and technical processes within Loan Operations, leading a team of associates, and ensuring high standards for quality and customer service.Key ResponsibilitiesLead a...


  • Memphis, Tennessee, United States D.R. Horton Full time

    About the RoleD.R. Horton, Inc., the largest homebuilder in the U.S., is seeking a skilled Mortgage Loan Originator to join their Financial Services Branch. As a key member of the team, you will be responsible for promoting and providing business development, origination of loans, and relationship management with customers and clients.Key...


  • Memphis, Tennessee, United States Methodist Le Bonheur Healthcare Full time

    Job Title: Senior Respiratory Care Practitioner Flight TeamWe are seeking a highly skilled and experienced Senior Respiratory Care Practitioner to join our Flight Team. As a key member of our team, you will be responsible for providing high-quality respiratory care to patients in a variety of settings.Responsibilities:Assist the Supervisor with day-to-day...

  • Operations Supervisor

    3 weeks ago


    Memphis, Tennessee, United States Biomat USA Full time

    We are seeking a highly skilled Operations Supervisor to join our team at Grifols, a global healthcare company dedicated to improving the health and well-being of people around the world.The successful candidate will be responsible for maintaining the highest production standards in accordance with Federal and State regulations, as well as ensuring accurate...

  • Operations Supervisor

    4 weeks ago


    Memphis, Tennessee, United States GRIFOLS, S.A. Full time

    Job Title: Operations SupervisorGrifols is a global healthcare company that has been improving the health and well-being of people around the world since 1909. We are leaders in plasma-derived medicines and transfusion medicine, and we develop, produce, and market innovative medicines, solutions, and services in over 110 countries and regions.Key...


  • Memphis, Tennessee, United States D.R. Horton Full time

    Job Title: Mortgage Loan Originator PositionAbout the Role:D.R. Horton, Inc., the largest homebuilder in the U.S., is seeking a Mortgage Loan Originator to join their Financial Services Branch. As a key member of the team, you will be responsible for promoting and providing business development, origination of loans, and relationship management with...


  • Memphis, Tennessee, United States First Horizon Full time

    {"title": "Lockbox Operations Processor", "description": "Job SummaryAs a Lockbox Operations Processor at First Horizon, you will play a critical role in ensuring the smooth operation of our remittance processing services. You will be responsible for operating a variety of equipment, including the XDS Intelliscan and Opex Falcon V+, to presort, open, and...


  • Memphis, Tennessee, United States First Horizon Full time

    Job SummaryThe Senior SBA Underwriter will be responsible for evaluating Small Business Administration (SBA) loan applications based on established criteria and SBA Standard Operating Procedures. This role requires a strong understanding of commercial credit underwriting with an emphasis on SBA, as well as the ability to interact with all levels of clients,...


  • Memphis, Tennessee, United States Methodist Le Bonheur Healthcare Full time

    Make a Meaningful Impact in HealthcareWe are seeking a highly skilled Senior Occupational Therapist to join our team at Methodist Le Bonheur Healthcare. As a leader in the field of occupational therapy, you will have the opportunity to make a meaningful impact on the lives of our patients and contribute to the success of our organization.Key...

  • Operations Supervisor

    3 weeks ago


    Memphis, Tennessee, United States Biomat USA Full time

    Operations Supervisor Job DescriptionGrifols is a global healthcare company that has been working to improve the health and well-being of people around the world since 1909. We are leaders in plasma-derived medicines and transfusion medicine, developing, producing, and marketing innovative medicines, solutions, and services in over 110 countries and...


  • Memphis, Tennessee, United States HTH Companies Full time

    Company OverviewHTH Companies is a leading industrial services provider with a strong presence in the Midwest. Our company is built on the merit shop philosophy, where we reward employees based on their skills, productivity, and quality workmanship. We strive to create an environment where employees can develop their full potential and provide quality...


  • Memphis, Tennessee, United States Pizza hut Full time

    Pizza Hut Senior Shift Leader - Take Your Career to the Next LevelYou're looking for a career opportunity that offers great pay and benefits. Look no further! Our Senior Shift Leader position is the perfect fit for you.As a Senior Shift Leader, you'll have the opportunity to develop your management skills and advance your career. Our training program is...


  • Memphis, Tennessee, United States First Horizon Full time

    Job SummaryFirst Horizon is seeking a highly skilled Senior Financial Operations Manager to lead our fixed income operations team. The ideal candidate will have a strong background in financial operations, excellent leadership skills, and the ability to manage and develop a high-performing team.Key Responsibilities Lead and manage the fixed income operations...


  • Memphis, Tennessee, United States First Horizon Bank Full time

    Job Title: Financial Operations Manager SeniorFirst Horizon Bank is seeking a highly skilled and experienced Financial Operations Manager Senior to join our team. As a key member of our operations department, you will play a critical role in ensuring the smooth and efficient operation of our fixed income and derivative operations.Key Responsibilities:Lead...


  • Memphis, Tennessee, United States US Foods Full time

    Job SummaryUS Foods is seeking a Senior Day Warehouse Manager to lead our warehouse operations team. As a key member of our leadership team, you will be responsible for ensuring a safe and efficient warehouse environment, while driving business results and improving customer satisfaction.Key ResponsibilitiesLead and develop a high-performing warehouse...


  • Memphis, Tennessee, United States First Horizon Full time

    Job Title: Financial Operations Manager SeniorFirst Horizon is seeking a highly skilled and experienced Financial Operations Manager Senior to join our team. As a key member of our operations department, you will be responsible for leading and managing a team of financial operations professionals, ensuring high performance and adherence to operational...


  • Memphis, Tennessee, United States American Lebanese Syrian Associated Charities Full time

    We are seeking a highly skilled Senior Web Software Engineer to join our team at American Lebanese Syrian Associated Charities. As a key member of our software development team, you will play a crucial role in designing, developing, and implementing distributed, multi-tier software applications across our enterprise platform.Key Responsibilities:Oversee the...


  • Memphis, Tennessee, United States ABM Industries Full time

    **Job Summary**The Senior Cleaning Operations Manager is responsible for providing leadership and direction to a team of cleaners. This role requires excellent communication and organizational skills, as well as the ability to motivate and guide team members to achieve high-quality results.**Key Responsibilities:**Provide leadership and direction to team...