Customer Support Specialist III
1 day ago
Job Title: Multilingual Enrollment Coordinator
About the Role:
The Baltimore City Public Schools is seeking a highly skilled and dedicated individual to serve as a Multilingual Enrollment Coordinator. This position will play a vital role in supporting multilingual families with the processes of enrollment, choice, and transfer while providing a high level of customer service.
Key Responsibilities:
- Leads multilingual families through the processes of enrollment, choice, and transfer.
- Completes and compiles all necessary supporting documentation for enrollment, choice, and transfer.
- Maintains electronic sign-in logs.
- Sends and follows up on requests for records from other districts/states.
- Calls families to request missing documentation.
- Files and shreds documentation as appropriate.
- Receives and responds to phone calls and emails from a variety of stakeholders.
- Follows up with families, documents needs expressed, and shares resources as appropriate.
- Maintains inventory of school supplies to be distributed to families.
- Participates in training programs and workshops to build job knowledge and enhance skills.
Required Qualifications:
- Associate's degree and three years directly related experience or high school diploma and five years directly related experience to include customer service.
- Bilingual and biliterate (Spanish) with strong oral and written communication skills in both languages.
- Proficiency in technical computer applications including Microsoft Word, Excel, and Outlook.
- Ability to enter data accurately using City Schools forms and databases.
- Ability to use tact and good judgment in interacting with students, families, and district office and school-based staff by phone, email, and in person.
- Ability to establish and maintain working relationships with other departmental officials, associates, and employees.
- Ability to regularly reassess priorities and adjust to changing workload demands.
Salary and Benefits:
This position is eligible for benefits and has a salary range of $24.71 - $37.28 per hour.
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