Customer Service Ambassador
4 weeks ago
We are seeking a Customer Service Representative to enhance our team at WIFI GIZMOS LLC. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.
The ideal candidate is friendly and computer savvy, with a high school diploma or equivalent and previous experience as a Customer Service Representative or in a similar role. You will be comfortable using computers and customer management software, with excellent phone and verbal communication skills.
Responsibilities include:
- Handling inbound and outbound calls and emails
- Identifying customers' needs, collecting relevant information, and providing solutions
- Referencing premade scripts for various customer service topics
- Using best practices in customer service techniques to develop rapport and build relationships with customers
- Documenting all customer interactions
- Meeting personal and team goals
- Attending training to maintain up-to-date skills and knowledge
Benefits include:
- Competitive salary
- Paid time off
- Training and development opportunities
At WIFI GIZMOS LLC, we value our customers and strive to provide exceptional service. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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