Fire Service Technician

1 week ago

Kennewick, Washington, United States Johnson Controls International Full time
Job Summary

We are seeking a highly skilled Fire Service Technician to join our team at Johnson Controls International. As a Fire Service Technician, you will be responsible for providing top-notch service and repair to our customers' fire alarm systems and other related building systems.

Key Responsibilities
  • Diagnose and repair electronic fire alarm systems and other related building system products at customer sites.
  • Provide excellent customer service to ensure customer satisfaction and resolve service-related issues.
  • Follow prescribed troubleshooting procedures and refer to technical manuals to repair equipment.
  • Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
  • Read and interpret blueprints, diagrams, submittals, specifications, software, and operational product manuals.
  • Exhibit excellent customer service skills and communicate effectively with district staff and customers.
  • Complete Service Acknowledgements with proper coding through communication devices.
  • Participate in a scheduled On-call rotation and help train or mentor others on the service team.
  • Provide recommendations and solutions to ensure facilities are running efficiently and upsell opportunities.
Requirements
  • 2+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
  • Ability to perform physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet.
  • Ability to work flexible hours, including weekends, to meet customer requirements.
  • Overnight travel may be required.
  • Demonstrate a high level of customer service and maintain truck inventory to ensure timely response to customer needs.
  • Ability to adhere to, implement, and follow safety guidelines and procedures.
  • Strong organizational skills, positive attitude, and ability to learn quickly.
  • Possess a valid driver's license and driving record that meets company requirements.
  • Able to pass a pre-employment background and drug test.
  • Retain any licenses required by National, State, and Local codes.
Preferred Qualifications
  • NICET Level II certification.

This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at Johnson Controls International plc.

Johnson Controls International plc is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

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