Fire Service Technician

3 weeks ago

Kennewick, Washington, United States Johnson Controls International Full time
{"Job Summary

We are seeking a skilled Fire Service Technician to join our team at Johnson Controls International. As a Fire Service Technician, you will be responsible for providing top-notch service and repair to our customers' fire alarm systems and other related building system products.

Key Responsibilities

* Receive service calls from our Service Resource Center and diagnose problems with electronic fire alarm systems and other related building system products
* Perform service and repairs on fire alarm systems and other related building system products at customer sites
* Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items
* Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment
* Service, troubleshoot, and install many different manufacturers' Fire & Life Safety systems, including SimplexGrinnell
* Read and interpret blueprints, diagrams, submittals, specifications, software, systems, programs, schematics, and operational product manuals
* Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction
* Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers
* Obtain customer signature upon completed service call assignment
* Participate in a scheduled On-call rotation
* Help to train or mentor others on the service team
* Provide recommendations and solutions to ensure facility is running efficiently, including upselling opportunities
* Provide quotes to support recommendations and solutions

Requirements

* 2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
* Experience in reading and interpreting blueprints, submittals, and operational/product manuals
* Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
* Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs
* Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high-lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
* Ability to work flexible hours, including weekends, to meet customer requirements
* Overnight travel may be required
* Demonstrate a high level of customer service
* Maintain truck inventory to ensure timely response to customer needs
* Ability to adhere to, implement, and always follow safety guidelines and procedures
* Strong organizational skills, positive attitude, and ability to learn quickly
* Possess a valid driver's license and driving record that meets company requirements
* Able to pass a pre-employment background and drug test
* Retain any licenses that are required by National, State, and Local codes

Preferred

* NICET Level II certification

What We Offer

* Competitive hourly rate
* Comprehensive benefits package
* Opportunities for advancement and professional growth

Equal Employment Opportunity

Johnson Controls International is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

Accommodation

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Contact Us

For more information about this opportunity, please visit our careers page at Johnson Controls International plc.

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