Virtual Office Coordinator

2 weeks ago


Austin, Texas, United States JobCertify Full time
Job Summary

We are seeking a highly motivated and organized Remote Administrative Assistant to join our team at JobCertify. As a key member of our Claims department, you will play a critical role in managing the receipt, saving, tracking, and distribution of electronic requests.

Your primary responsibilities will include generating notification letters, preparing them for submission to vendors, saving letter files, and uploading files to external vendors. You will also support data entry of referrals or prior authorizations, monitor the status of pending authorization requests, run daily reports, and review weekly refund checks.

In addition to these tasks, you will troubleshoot, research, and resolve customer inquiries, questions, and concerns while focusing on customer satisfaction. You will also provide administrative/clerical support to the Claims department and assist internal and external customers as needed.

To be successful in this role, you will need to have a minimum of 2 years of administrative/clerical background, preferably in a healthcare environment. Dental or vision industry experience is preferred, and an associate degree in a related field is desired. Previous dental coding experience is a plus, but medical coding experience will be considered.

We offer a competitive compensation package, excellent benefits, and a dynamic work environment that promotes collaboration and creativity. If you are a motivated and detail-oriented individual with a passion for administrative work, we invite you to apply for this exciting opportunity.



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