Customer Support Specialist
2 weeks ago
We are a family-owned company dedicated to providing innovative education products, training, and materials for educators and children. Our mission is to help children learn and grow through collaboration and passion.
Job Title: Service & Solutions RepresentativeJob SummaryThe Service & Solutions Representative will be responsible for delivering exceptional customer support experiences to our customers. This role involves managing a revenue book of business and providing high-quality customer service on LWT product lines.
Key Responsibilities- Deliver excellent customer service through phone, email, or chat, providing advanced technical troubleshooting on digital products.
- Develop relationships with schools and districts to ensure they achieve their desired outcomes.
- Maintain consultative-level knowledge of LWT's products and solutions to assess educational program needs and make appropriate recommendations.
- Maximize renewal revenue and identify expansion opportunities with customers.
- Process and provide efficient entry of customer orders into LWT's order fulfillment database.
- Catalog client benchmarks and success stories.
- Demonstrate ongoing mastery of LWT's products and services.
- Understand the K12 competitive landscape.
- B.A. or B.S. or related experience preferred.
- 1+ years' experience in customer service, account management, sales, or consulting.
- Technical support, troubleshooting, and expertise with digital products preferred.
- Demonstrated experience building relationships with customers and managing projects.
- Ability to operate in a fast-paced, goal-oriented environment.
- Exceptional planning, organizational, analytical, prioritization, and detail-oriented skills.
- Strong passion for exceeding customer expectations.
- Proven track record of meeting and exceeding goals and targets.
- Excellent interpersonal, written, and oral communication skills.
- Functional knowledge of MS Office and proficient in the use of technology.
- Experience working in a SaaS environment preferred.
We offer a competitive benefits package, including medical, prescription, dental, vision, short and long-term disability, life insurance, paid family leave, pet insurance, standing desks, flexible scheduling, and more. We also have a fun and dynamic work environment with company picnics, health and wellness fairs, and other surprises.
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