Contractor Development Account Manager

4 weeks ago


Los Angeles, California, United States HUB International Full time
About HUB International

In a rapidly changing world, HUB International advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control.

Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development.

We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time.

Job Summary

HUB International is seeking a Contractor Development Account Manager (CDM) who will be primarily responsible for the growth and development of small and diverse construction businesses. The CDM maintains a portfolio of ready contractors that demonstrate business growth. The CDM leads contractors through assessments, workplans, preparation for bond pre-qualification process (contract bond, payment bond, performance bond, or bid bond) and capital access which enables contractor's growth.

Key Responsibilities

Conducts contractor assessments, workplans, profiles, and growth cards. Assists contractors in obtaining bonds, including increasing overall bond capacity. Reviews all financial documents for contractors before submitting surety bond applications or requests. Acts as an advisor and liaison between contractors, surety agencies, and insurance agencies, providing business advice and management consulting to contractors, when necessary, in order to support growth.

Assists with identifying and delivering appropriate education and training workshops and seminars to contractors. Including preparation or training materials, planning and logistics. Assists with identification of rightsized project opportunities. Supports contractors with the prequalification preparation process (certification, safety, insurance etc.). Ensures contractors' business needs are met by the specific bonds requested and bond amounts are made at competitive rates.

Requirements

Establishes and maintains strong business relationships with contractors and surety brokers; continues to nurture relationships with contractors after bonds have been written. Provides professional, courteous service to contractors, insurance carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Reviews current, past, and future contracts or bids to assess risk for both the surety agency and the contractor. Assists with managing, organizing, and conducting client meetings; travel may be required. Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.

Preferred Qualifications

Knowledge and understanding of surety bonds (bid, payment, and performance) and/or the construction industry, particularly public works construction. Knowledge of local, state, and federal regulations to ensure that all criteria and standards are met. Ability to effectively and professionally communicate orally and in writing with internal and external customers. Proficiency with Microsoft Office Suite, Outlook and agency management systems. Ability to work effectively with insurance and service vendors to gain cooperation in meeting clients' needs. Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.

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