Airport Account Development Manager
6 hours ago
About Hallmark Aviation Services
We are seeking a skilled Airport Account Development Manager to join our team at Los Angeles International Airport.
Job Summary
The successful candidate will be responsible for maximizing airline account revenues and profitability, controlling labor costs and allocation, ensuring adherence to schedule and service level agreements, and overseeing long-term manpower needs analysis.
Key Responsibilities
- Develop and cultivate strong customer relationships and retention strategies
- Lead the airline operational and administrative processes, coordinating with the airline client/station manager to meet high quality standards
- Manage employee attendance records, ensure appropriate shift coverage, and provide hands-on supervision of staff
- Administer performance recognition and reward programs, enforce company policies and procedures, and process promotion, demotion, and termination paperwork
- Provide direct customer relations support, ensure cross-training of staff members, and monitor mandatory training
Requirements
To be successful in this role, you will need:
- Previous airline experience and a proven track record of leadership abilities and organizational skills
- Familiarity with the aviation industry, ticketing experience, and passenger service experience
- Excellent interpersonal, coaching, and counseling skills, as well as the ability to communicate effectively both verbally and in writing
- Computer literacy, basic math skills, and the ability to stand, bend, squat, reach, grasp, and lift up to 70lbs
- A valid US work authorization, professional demeanor, and exceptional presentation skills
Benefits
Hallmark Aviation Services offers a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as benefits including flexible scheduling and availability, background checks, fingerprinting, and drug screening on day of hire.
Please note that these figures are estimates based on industry standards and may vary depending on various factors.
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