Healthcare Support Specialist

2 weeks ago

Nashville, Tennessee, United States Complete Health Partners Full time
Position Overview

Employment Type: Full-time

Location: West Nashville, TN

We are seeking a certified Healthcare Support Specialist who is adept at performing both clinical assistance and registration responsibilities as required. This full-time role offers a comprehensive benefits package including medical, dental, vision, 401k, shift differentials, and opportunities for tuition reimbursement. Compensation ranges from $17 to $22 per hour based on experience.

The ideal candidate will exhibit professionalism and a strong commitment to customer service. If you thrive in a collaborative environment and can adapt to a dynamic workplace, this position is an excellent fit.

About Complete Health Partners:

At Complete Health Partners, we believe that every interaction with patients and staff contributes to a positive workplace culture. We operate as a cutting-edge multi-specialty clinic across various locations in Middle Tennessee, dedicated to enhancing the quality, efficiency, and delivery of patient care through exceptional personnel and advanced technology. Our unified mission is centered around Patient First.

Career Development:

If you aspire to advance your career as a Radiologic Technologist, we support our employees' educational pursuits through tuition reimbursement.

Key Responsibilities:

  • Assist in patient care by taking vital signs, conducting basic assessments, and providing explanations of medical information under the guidance of healthcare providers.
  • Perform registration tasks, ensuring a smooth and accurate check-in and check-out process, which includes confirming patient demographics, verifying insurance, and processing payments.
  • Manage incoming calls, assist patients with scheduling, and relay messages to the appropriate healthcare provider.

Qualifications:

  • Minimum of one year of experience in a physician office or clinic, preferably in Internal Medicine or Primary Care.
  • Strong attention to detail, excellent communication skills, and a customer-oriented approach.
  • Ability to handle a high volume of calls and multitask effectively in a fast-paced environment.
  • Proficient in obtaining vital signs, patient history, and performing telephone triage.
  • Experience in assisting with procedures under the direction of healthcare providers.
  • Maintain cleanliness and organization of workstations and assist with inventory management.
  • Greet patients warmly and manage check-in and check-out processes efficiently.
  • Schedule appointments and ensure the office lobby remains tidy.

Education and Experience:

  • High School Diploma or GED required.
  • Medical Assistant Certification is mandatory.
  • Preferred experience includes one year in a medical office setting and familiarity with Electronic Health Records (EHR).

Skills:

  • Ability to multitask in a busy environment while maintaining attention to detail.
  • Calm demeanor and ability to de-escalate challenging situations with patients.

Equal Opportunity Employer:

Complete Health Partners is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

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