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Healthcare IT Support Specialist

2 months ago

Nashville, Tennessee, United States Wellpath Full time

Your Impact Matters:

Make a significant contribution every day to the lives of those in need.
Join a mission-focused organization that prioritizes its people.
Exceptional opportunities for career advancement await you.

Be part of a career that emphasizes:
Providing care for marginalized and vulnerable populations.
Commitment to diversity, equity, inclusion, and belonging.
Independence within a supportive team atmosphere.
Opportunities for professional growth and development.

Benefits and Perks
Alongside comprehensive benefits such as medical, dental, vision, paid time off, and 401k, we promote a healthy work-life balance for our team members and their families, supporting their physical, mental, and financial well-being through:
DailyPay, allowing you to access your earnings as you work.
Tuition Assistance and scholarships for dependents.
Employee Assistance Program (EAP) offering free counseling and health coaching.
Company-funded life insurance.
Tax-exempt Health Spending Accounts (HSA).
Wellness initiatives featuring fitness memberships and product discounts.
Preferred banking partnerships with reduced rates for home and auto loans.

*Eligibility for benefits may vary based on employee classification and duration of service.

Why Choose Us:

Now is your opportunity to impact the lives of those in need.
Our team is united by a profound commitment to assist society's most vulnerable individuals. Each day, we are honored to provide compassionate care to those who require it most. For those who feel called to serve, this is your chance to join our mission of delivering quality care with empathy, collaboration, and innovation, embodying our principle to Always Do The Right Thing, and collectively contributing to healing the world, one patient at a time.

Wellpath serves hundreds of thousands of unique individuals monthly, with a significant portion receiving direct clinical care, including lifesaving interventions.

We provide continuous training and development opportunities for both licensed and unlicensed healthcare professionals, alongside top-tier clinical resources for education and support.

Your Role in Making a Difference:

The Healthcare IT Support Specialist will collaborate closely with the Clinical Technology and IT Support teams to facilitate the implementation, training, front-end configuration, and support of clinical IT applications for non-standard contracts. This role will oversee and resolve issues, ensuring they are triaged and addressed, while providing support during the go-live phases of Clinical Applications for both new and existing contracts. This position works in partnership with client success teams to ensure audits are conducted and any challenges are escalated and resolved effectively.

Key Responsibilities:
  • Serve as the intermediary between Wellpath and external clients utilizing Wellpath Clinical Technologies, providing immediate assistance during go-lives and addressing user needs.
  • Develop and execute training strategies, identify training requirements, create training materials, and coordinate training logistics, including venue and equipment arrangements.
  • Manage the technical components of IT clinical solutions, maintain user accounts, forms, templates, and integrations, ensuring seamless transitions from implementation to help desk support.
  • Generate and maintain system documentation, logs, work instructions, and procedures, promoting standardized workflows and understanding application dependencies and processes.
  • Collaborate with project management, business teams, and IT teams on clinical technology go-lives, assist the IT Success Manager with client communications, and maintain training schedules and reports.
Qualifications & Requirements:

Education

  • Bachelor's degree or equivalent experience.

Experience

  • Three (3) years of experience in a clinical environment preferred.
  • Experience in training groups and individuals using diverse methods.
  • Experience in creating training documentation.
We are an Equal Employment Opportunity / Affirmative Action Employer:

We celebrate diversity and are dedicated to fostering an inclusive environment for all employees.

We encourage you to consider this opportunity if you are enthusiastic about the role, even if your experience does not align perfectly with every aspect of the job description.