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Healthcare Support Specialist

2 months ago

Nashville, Tennessee, United States Complete Health Partners Full time
Position Overview

Job Type: Full-time

Location: West Nashville, TN

We are seeking a certified Healthcare Support Specialist who is also adept at performing registration duties as necessary. This full-time role provides a comprehensive benefits package including medical, dental, vision, 401k plans, shift differentials, and opportunities for tuition reimbursement. Compensation ranges from $17 to $22 per hour based on experience.

The ideal candidate will exemplify professionalism and understand the significance of exceptional customer service. If you thrive in a collaborative, fast-paced environment and are flexible, this position could be a perfect fit.

At Complete Health Partners, every interaction with patients and staff contributes to fostering a positive workplace culture. We are a cutting-edge multi-specialty clinic with several locations in Middle Tennessee, committed to enhancing the quality, efficiency, and delivery of patient care through our dedicated team and advanced technology. Our unified mission is to prioritize Patient First.

If you aspire to advance your career as a Radiologic Technologist, we support our employees' educational pursuits through tuition reimbursement.

Key Responsibilities

As a Healthcare Support Specialist, you will play a crucial role in patient care by:

  • Taking basic vital signs and conducting preliminary assessments.
  • Providing clear explanations of medical information to patients under the guidance of healthcare providers.
  • Assisting with medical procedures as directed by providers and demonstrating initiative.
  • Performing blood draws; IV experience is preferred but not mandatory.

In your capacity as a registration coordinator, you will ensure a smooth and accurate check-in and check-out process, which includes:

  • Confirming patient registration and demographic information.
  • Verifying insurance details and processing payments.
  • Handling phone inquiries and assisting patients with scheduling and other non-clinical needs.
Qualifications

Essential Skills:

  • Minimum of one year of experience in a physician office or clinic setting, with a preference for Internal Medicine or Primary Care.
  • Exceptional attention to detail, documentation skills, and strong communication abilities.
  • Capacity to manage high call volumes and multitask effectively in a dynamic environment.
  • Knowledge of various insurance types, pre-authorizations, and pre-certifications.
  • Ability to gather patient history and perform effective telephone triage.
  • Maintain cleanliness and organization of workstations, assisting with inventory as needed.
  • Greet patients warmly and assist with their check-in and check-out processes.
  • Schedule appointments and manage documentation efficiently.

Education Requirements:

  • High School Diploma or GED is required.
  • Certification as a Medical Assistant is mandatory.

Experience Requirements:

  • Preferred one year of experience in a medical office setting.
  • Strong proficiency in computer and Electronic Health Record (EHR) systems.
  • Knowledge of health insurance processes is advantageous.
  • Prior customer service experience is preferred.

Key Competencies:

  • Adept at multitasking in a fast-paced environment.
  • Detail-oriented, particularly regarding patient information.
  • Ability to remain calm and de-escalate situations with upset patients.

Equal Opportunity Employer:

Complete Health Partners is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.