Help Desk Specialist

2 weeks ago

Rapid City, South Dakota, United States Great Plains Tribal Leaders Health Board Inc Full time
Job Title: Help Desk Specialist

Job Summary:

This position is responsible for providing technical support to employees and ensuring the smooth operation of the organization's computer systems and networks.

Key Responsibilities:

  • Provide front-line technical support for computer hardware and software, printers, and other devices.
  • Assist with the maintenance of the organization's local area network and Microsoft Exchange Mail System.
  • Install new user accounts, create batch administration scripts, and run system backups and disaster recovery operations.
  • Analyze and troubleshoot problems via telephone, email, and on-site.
  • Set up security access for new employees, disable access for terminated employees, and manage changes to employee permissions.
  • Perform software deployments, software patching, asset management, licensing compliance, computer security, support ticketing, and reporting.
  • Ensure the security of data stored on the organization's servers.
  • Assist with the maintenance of an active directory and group policies to enforce security.
  • Obtain quotes for all programs' networking, computer, and printer needs.
  • Set up voicemail and phones for employees.
  • Assist with firewall setup and configuration.
  • Assist with video conferencing unit setup and maintenance.
  • Set up workstations for new staff members in a timely manner.
  • Generate ad hoc programming reports as deemed necessary by project needs.
  • Participate in all phases of network infrastructure solutions in support of current and future business requirements.
  • Assist in the development and establishment of standards, strategies, guidelines, and procedures.
  • Monitor the environment for incidents and work to find resolutions.
  • Assist with managing hardware lifecycle, including decommissioning, surplus, and disposal of hardware and peripherals.
  • Comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA) and the Privacy Act of 1974.

Professional Behavior:

  • Effectively plan, organize workload, and schedule time to meet the demands of the position.
  • Work in a cooperative and professional manner with Great Plains Tribal Leaders Health Board Inc. staff.
  • Treat Great Plains tribes and collaborators with dignity and respect.
  • Utilize effective verbal and written communication skills.
  • Advance personal educational development by attending training sessions and seminars as appropriate.
  • Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors, and guests.
  • Foster a work environment of wellness, courtesy, friendliness, helpfulness, and respect.
  • Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
  • Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation, and/or personalities.
  • Maintain and ensure organizational privacy and confidentiality.
  • Handle crisis and tolerate stress professionally.
  • Be self-directed and take proactive initiative to assist others.
  • Resolve issues with other departments and coworkers without direct supervision if needed.
  • Exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.
  • Promote an alcohol, tobacco, and drug-free lifestyle.
  • Embrace modes of appearance and attire that reflect a professional presence.
  • Adhere to Great Plains Tribal Leaders Health Board Inc. policies and procedures.

Knowledge, Skills, and Abilities:

  • Knowledge of technology user service principles and practices.
  • Knowledge of the operation and maintenance of Windows operating systems, computer hardware, software, and peripherals, and computer repair-related equipment and tools.
  • Knowledge of problem analysis and troubleshooting principles.
  • Knowledge of hardware and software deployment principles.
  • Knowledge of computers and job-related software programs and office equipment.
  • Ability to work with personal computers and utilize a variety of software applications, including email.
  • Ability to maintain strict confidentiality of records and information.
  • Skill in problem solving.
  • Skill in providing exceptional customer service.
  • Skill in prioritizing and planning.
  • Skill in interpersonal relations, oral and written communication.
  • Skill in the use of computers and other office technologies.
  • Strong written and verbal communication skills.
  • Skill in the use of Microsoft Office applications, Windows, and internet technologies.

Supervisory Controls:

The supervisor makes assignments by defining objectives, priorities, and deadlines and assists the employee with unusual situations that do not have clear precedents.

Guidelines:

Guidelines are available but are not completely applicable to the work or have gaps in specificity.

Complexity/Scope of Work:

The work includes some variations and may involve different and unrelated processes and methods.

Contacts:

The personal contacts are with employees in the organization but outside the immediate department.

Work Environment/Physical Demands:

The work is sedentary, and the employee must be able to read, write, speak, and hear.

Supervisory and Management Responsibility:

This position has no formally assigned supervisory responsibility or authority.

Minimum Qualifications:

  1. Associate degree in information technology and three (3) years' experience, or high school diploma or GED and five (5) years of progressively responsible experience.

The Great Plains Tribal Leaders Health Board Inc. is a tribal organization that follows tribal preference laws.

  • Help Desk Specialist Night Shift

    5 days ago

    North Sioux City, South Dakota, United States Riverside Technologies, Inc. Full time

    Job Title: IT Help Desk SpecialistWe are seeking a skilled IT Help Desk Specialist to join our team at Riverside Technologies, Inc. This is a full-time position with flexible scheduling, including overnight shifts.Job Summary:The ideal candidate will have experience providing technical assistance and support for computer systems, software, and hardware. They...

  • Administrative Support Specialist

    3 weeks ago

    Rapid City, South Dakota, United States First Interstate Bancsystem Inc Full time

    About the RoleWe are seeking a highly skilled and organized Administrative Support Specialist to join our team at First Interstate Bancsystem Inc. As an Administrative Support Specialist, you will provide administrative support to higher-level executives, assuming administrative responsibility for projects that may be complex and/or involve bank-wide...

  • Mortgage Post Closing Specialist

    2 weeks ago

    Rapid City, South Dakota, United States Black Hills Federal Credit Union Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Mortgage Post Closing Specialist to join our team at Black Hills Federal Credit Union. In this role, you will be responsible for processing residential mortgage loans and preparing post-closing documents. Your attention to detail and ability to work in a fast-paced environment will be essential...

  • Cardiology Specialist

    3 weeks ago

    Rapid City, South Dakota, United States Archway Physician Recruitment Full time

    Job OpportunityArchway Physician Recruitment is seeking a highly skilled Cardiology Specialist to join our team.About the Role:As a Cardiology Specialist, you will be responsible for providing expert care to patients with cardiovascular diseases.You will work closely with our team to develop and implement treatment plans that meet the unique needs of each...

  • Product Specialist

    3 weeks ago

    Rapid City, South Dakota, United States Bank of America Full time

    Job DescriptionAt Bank of America, we are committed to helping our clients achieve their financial goals through responsible growth. As a Product Specialist, you will play a critical role in driving this growth by providing exceptional support to our clients and teams.Key ResponsibilitiesMonitor the performance of domestic discretionary or non-discretionary...

  • Hearing Aid Specialist

    3 weeks ago

    Rapid City, South Dakota, United States Crimson Enterprises Full time

    Join Our Team as a Hearing Aid SpecialistCrimson Enterprises is a leading provider in the hearing aid industry, and we're seeking a skilled Hearing Aid Specialist to join our team. As a Hearing Aid Specialist, you will be the first point of contact for our customers, providing personalized consultations and ensuring they receive the best possible hearing...

  • Diagnostic Imaging Specialist

    1 week ago

    Rapid City, South Dakota, United States OneStaff Medical Full time

    Job Title: Diagnostic Imaging SpecialistOneStaff Medical is seeking a skilled Diagnostic Imaging Specialist for a travel assignment in Rapid City, South Dakota.Job Description & RequirementsSpecialty: Diagnostic ImagingDiscipline: Allied Health ProfessionalEmployment Type: TravelAs a Diagnostic Imaging Specialist, you will operate advanced imaging equipment...

  • Correctional Operations Specialist

    3 weeks ago

    Rapid City, South Dakota, United States Army National Guard Full time

    About the JobAs a Correctional Operations Specialist with the Army National Guard, you will play a critical role in maintaining the safety and security of military confinement, correctional, detention, or internment facilities. Your organizational skills and ability to make quick decisions will be essential in ensuring the smooth operation of these...

  • Correctional Operations Specialist

    3 weeks ago

    Rapid City, South Dakota, United States Army National Guard Full time

    About the JobAs a Correctional Operations Specialist with the Army National Guard, you will play a critical role in maintaining the safety and security of military confinement, correctional, detention, or internment facilities. Your organizational skills and ability to make quick decisions will be essential in ensuring the smooth operation of these...

  • Operations Specialist

    1 week ago

    Rapid City, South Dakota, United States BCForward Full time

    Job Title: Operations SpecialistWe are seeking a highly motivated Operations Specialist to join our team at BCforward. As an Operations Specialist, you will play a critical role in supporting the day-to-day operations of our clients in the Financial Services industry.Key Responsibilities:Provide operational support to clients, including transaction...

  • Travel Nurse ICU Specialist

    2 weeks ago

    Rapid City, South Dakota, United States RealJobs Full time

    Job Title: Travel Nurse ICU SpecialistAnders Group is seeking a skilled Travel Nurse ICU Specialist to join our team in Rapid City, South Dakota.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNEmployment Type: TravelAs a Travel Nurse ICU Specialist, you will have the opportunity to work in a dynamic and challenging...

  • Travel Nurse ICU Specialist

    2 weeks ago

    Rapid City, South Dakota, United States Anders Group Full time

    Job Title: Travel Nurse ICU SpecialistAnders Group is seeking a skilled travel nurse ICU specialist to join our team in Rapid City, South Dakota.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNEmployment Type: TravelAs a travel nurse ICU specialist, you will have the opportunity to work in a dynamic and challenging...

  • Travel Nurse ICU Specialist

    2 weeks ago

    Rapid City, South Dakota, United States Anders Group Full time

    Job Title: Travel Nurse ICU SpecialistAnders Group is seeking a skilled Travel Nurse ICU Specialist to join our team in Rapid City, South Dakota.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNEmployment Type: TravelAs a Travel Nurse ICU Specialist, you will have the opportunity to work in a dynamic and challenging...

  • Landscape Installation Specialist

    1 month ago

    Rapid City, South Dakota, United States Aspen Ridge Lawn & Landscape Full time

    Join Our Esteemed Landscape Design TeamAspen Ridge Lawn & Landscape is a distinguished company renowned for crafting exceptional outdoor environments tailored to our clients' visions. We are currently on the lookout for a committed Landscape Installation Specialist to enhance our team. This position offers a fantastic chance to express your creativity and...

  • MRI Imaging Specialist

    3 weeks ago

    Rapid City, South Dakota, United States TotalMed Full time

    Job Opportunity at TotalMedWe are seeking a skilled MRI Imaging Specialist for a travel assignment in a dynamic healthcare setting.About the Role:As an MRI Imaging Specialist, you will be responsible for operating MRI equipment to produce high-quality images for diagnostic purposes.You will work closely with radiologists and other healthcare professionals to...

  • Correctional Operations Specialist

    3 weeks ago

    Rapid City, South Dakota, United States Army National Guard Full time

    About the JobAs a Correctional Operations Specialist in the Army National Guard, you will play a critical role in maintaining the safety and security of military confinement, correctional, detention, or internment facilities. Your organizational skills and ability to make quick decisions will be essential in ensuring the smooth operation of these...

  • Travel Nurse RN Specialist

    4 weeks ago

    Rapid City, South Dakota, United States Meda Health Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Meda Health is seeking a skilled Travel Nurse RN Specialist to join our team in providing high-quality care to patients in need. As a Travel Nurse RN Specialist, you will have the opportunity to work in a variety of settings and make a meaningful difference in the lives of our patients.Job...

  • Travel Nurse ICU Specialist

    2 weeks ago

    Rapid City, South Dakota, United States Skyline Med Staff Nursing Full time

    Job Title: Travel Nurse ICU SpecialistSkyline Med Staff Nursing is seeking a skilled travel nurse ICU specialist to join their team in Rapid City, South Dakota.Job Details:Specialty: ICU - Intensive Care UnitDiscipline: RNDuration: 18 weeksShift: 12 hours, nightsEmployment Type: TravelAs a travel nurse ICU specialist, you will have the opportunity to work...

  • Administrative Support Specialist

    2 weeks ago

    Rapid City, South Dakota, United States South Dakota Board of Regents Full time

    Black Hills State University Rapid City is seeking a highly organized and detail-oriented Administrative Assistant to join their team. As the main receptionist for the Rapid City operation, this individual will be responsible for answering phone calls, greeting visitors, and providing administrative support to the university community. Key responsibilities...

  • Business Development Specialist

    1 month ago

    Rapid City, South Dakota, United States Black Hills Federal Credit Union Full time

    Job SummaryWe are seeking a highly motivated and experienced Business Development Specialist to join our team at Black Hills Federal Credit Union. As a Business Development Specialist, you will play a key role in helping our members achieve their financial goals by providing lending and product expertise, and ensuring loan quality and deposit growth for the...