Senior Contact Center Cloud Specialist

3 weeks ago


Chicago, Illinois, United States SysMind Tech Full time

At SysMind Tech, we are seeking a highly skilled Senior Contact Center Cloud Specialist to join our team. As a key member of our IT department, you will be responsible for managing inbound and outbound communication using the Five9 cloud contact center platform.

Key responsibilities include:

  • Hands-on experience with Contact Center and Five9 cloud contact center platforms
  • Well-versed in IVR flows and Five9 platform management
  • Troubleshooting issues related to Five9, Clearview, and Salesforce
  • Rule Configuration and Workflow creation/modifications
  • Writing technical/process specifications and design documents
  • Excellent problem-solving, debugging, and performance tuning skills
  • Production support experience
  • Good verbal and written communication skills

We estimate the salary for this position to be around $85,000 per year, depending on location and experience.



  • Chicago, Illinois, United States SysMind Tech Full time

    SysMind Tech is hiring a Cloud Contact Center Specialist to work on our Five9 platform. The estimated salary for this position is $100,000 - $160,000 per year.Company OverviewSysMind Tech is a leading technology company providing innovative solutions to businesses worldwide. Our team is passionate about delivering exceptional customer experiences.Job...


  • Chicago, Illinois, United States Specialty Company Full time

    Job Overview: As a Cloud Contact Center Lead, you will be responsible for designing and implementing advanced customer service solutions using Salesforce Service Cloud and Genesys Contact Center technologies.Compensation: $130,000 - $190,000 per yearMain Responsibilities:Design and Implement Solutions: Design and implement seamless integrations between...


  • Chicago, Illinois, United States SysMind Tech Full time

    SysMind Tech is an innovative technology company looking for a Cloud Contact Center Technology Expert to lead our Five9 platform implementation. The ideal candidate will have hands-on experience with Contact Center and Five9 cloud contact center platforms.Main duties include:Managing IVR flows and Five9 platform operationsTroubleshooting complex issues...


  • Chicago, Illinois, United States PTR Global Full time

    Company OverviewPTR Global is a leading provider of innovative customer service solutions, seeking an experienced Cloud Contact Center Solutions Architect to join our dynamic team. Our company is committed to delivering cutting-edge solutions that meet the evolving needs of our clients.Estimated Salary: $120,000 - $180,000 per year.Job DescriptionWe are...

  • AWS Cloud Architect

    3 weeks ago


    Chicago, Illinois, United States The Hartford Full time

    As an AWS Cloud Architect for Contact Centers, you will play a key role in designing and implementing scalable, secure, and efficient contact center solutions using Amazon Connect. This includes integrating Amazon Connect with other AWS services such as Amazon Lex, AWS Lambda, Amazon S3, and Amazon Kinesis. You will also provide technical guidance and...


  • Chicago, Illinois, United States Georgia IT Inc Full time

    Georgia IT Inc.Job Title: Senior Cloud Data SpecialistEstimated Salary: $120,000 - $180,000 per annumAt Georgia IT Inc., we are seeking an exceptional Senior Cloud Data Specialist to join our team in Chicago, IL. As a key member of our data engineering group, you will be responsible for designing, developing, and optimizing scalable, reliable, and secure...


  • Chicago, Illinois, United States PTR Global Full time

    About the RolePTR Global is seeking an Enterprise Contact Center Solution Designer to join our team. As a senior-level professional with 10+ years of experience in designing and deploying contact center solutions, you will play a critical role in architecting scalable, secure, and reliable cloud-based contact center solutions. Your expertise will enable us...


  • Chicago, Illinois, United States Abbott Full time

    Abbott is a global leader in the healthcare industry, striving to make a positive impact on people's lives worldwide. Our portfolio of innovative technologies spans various areas, including diagnostics, medical devices, nutritionals, and pharmaceuticals.We are seeking an experienced Senior Cloud Infrastructure Specialist who will be responsible for designing...


  • Chicago, Illinois, United States Cloud Resources LLC Full time

    About UsCloud Resources LLC is a leading provider of cloud-based solutions for the healthcare industry.We are currently seeking an experienced .NET Core Developer to join our team in Chicago, IL.The successful candidate will have a strong background in .NET Core, C#, and Blazor UI Frameworks.Responsibilities:Design and develop scalable cloud-based...


  • Chicago, Illinois, United States Ensono Full time

    Job OverviewEnsono is seeking an experienced Digital Cloud Engagement Specialist to join our team. In this role, you will be responsible for identifying and selling new digital services, including Azure, AWS, and GCP public cloud managed services within Ensono's State, Local, and Education (SLED) accounts.As a Digital Cloud Engagement Specialist, you will...


  • Chicago, Illinois, United States WEX Full time

    Join our team as a Senior Cloud API Specialist and be part of building innovative solutions for the fuel card industry.Compensation: $134,000.00 - $178,000.00 per yearAbout the PositionThis role involves working on our cloud-native API project, designing and implementing scalable solutions using modern technologies like containerization, Kafka event streams,...


  • Chicago, Illinois, United States Cloud Resources LLC Full time

    We are seeking a highly skilled Senior .NET Developer at Cloud Resources LLC. The ideal candidate will have deep knowledge of .NET Core, C#, and Blazor UI Frameworks, as well as experience integrating applications with AWS cloud services.This role is responsible for designing, developing, and deploying cloud-based solutions that integrate seamlessly with AWS...


  • Chicago, Illinois, United States The Hartford Full time

    The Hartford is a leader in insurance and financial services, dedicated to helping individuals and businesses achieve their goals. As a Cloud Engineer, you will play a critical role in shaping our contact center solutions using Amazon Connect.You will design, implement, and optimize cloud-based contact center solutions, working closely with cross-functional...


  • Chicago, Illinois, United States Saxon Global Full time

    Job Title: Senior Cloud Integration SpecialistAbout Saxon Global:Saxon Global is a leading provider of innovative solutions in cloud integration.Estimated Salary: $120,000 - $180,000 per yearJob Description:The Snowflake Integration Architect will lead the design and implementation of software solutions for Snowflake integration, collaborating with teams to...


  • Chicago, Illinois, United States The Hartford Full time

    OverviewThe Hartford is seeking a skilled Senior Software Engineer to lead the design and implementation of cloud-based contact center solutions using Amazon Connect.This role will have a Hybrid work arrangement, with the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates must be authorized to work in the US without...


  • Chicago, Illinois, United States Amazon Full time

    About the Job:We are seeking a skilled Senior Cloud Solutions Specialist to join our team at Amazon. As a key member of our financial services business development team, you will be responsible for driving revenue growth and customer adoption of our cloud computing services within the financial services industry.This is an exciting opportunity to shape and...


  • Chicago, Illinois, United States Cloud 9 Infosystems, Inc. Full time

    Job SummaryWe are seeking an experienced Cloud Solutions Developer to join our team at Cloud 9 Infosystems, Inc. The ideal candidate will have a proven track record of designing and implementing cloud solutions using .NET and C# technologies.Key ResponsibilitiesWork closely with clients to understand their business requirements and develop technical...


  • Chicago, Illinois, United States Cloud 9 Infosystems, Inc. Full time

    About Cloud 9 Infosystems, Inc.We are a leading provider of cloud-based solutions, dedicated to helping businesses achieve their digital transformation goals. Our team is passionate about delivering innovative and efficient cloud solutions that meet the unique needs of our clients.


  • Chicago, Illinois, United States Salesforce Full time

    About Salesforce: We're Salesforce, the Customer Company, driving business transformation with AI+ Data +CRM. Our mission is to empower companies across every industry to blaze new trails and connect with customers in a whole new way. As a leader in the technology industry, we strive to inspire our employees to be Trailblazers, driving their performance and...


  • Chicago, Illinois, United States United Airlines Full time

    Job OverviewAs a Managing Director, Global Service Delivery, you will play a key role in shaping our customer experience strategy and driving operational excellence across our contact centers.