Operations Manager

5 days ago


Hudson, Ohio, United States Arhaus Full time
Job Summary

Arhaus is seeking a highly skilled Operations Manager - Delivery Analytics to support the efficient planning and execution of daily route processing, store partner correspondence, wave planning, and timely resolution of Salesforce cases. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Route Optimization: Oversee the performance of the Delivery Operations department in an efficient, cost-effective, and safe manner while maintaining high customer satisfaction levels.
  • Case Management: Track cases in the Salesforce application, handle escalations, and ensure timely resolution.
  • Reporting and Analytics: Create and maintain reporting on team performance as related to KPIs, and analyze data to identify areas for improvement.
  • Collaboration and Communication: Collaborate with the Transportation team to ensure Storis, Route Tracker, and Delivery Schedule are aligned on a daily basis, and work cross-functionally with other teams to implement system implementation projects.
  • Process Improvement: Work with the senior management team to implement processes and procedures to ensure continuous improvement in efficiencies, and develop, refine, implement, and administer company policies, procedures, and systems.
Requirements
  • Education: High school diploma; College degree preferred.
  • Experience: 2-3 years of experience in a related field, with analytical skills and a strong understanding of general work practices in warehousing and distribution.
  • Skills: Computer proficiency in Microsoft Products, ERP base knowledge, and strong oral, written, analytical, and interpersonal skills.
  • Personal Qualities: Dedicated to business, flexible with work hours, adaptable to change, and a strong team player.

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