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Senior Operations Manager

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Sedona, Arizona, United States Aramark Full time
About the Role

We are seeking a highly experienced and skilled General Manager to lead our concession operations at Grand Canyon Lodge. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our property, ensuring exceptional guest satisfaction, and driving financial performance.

Key Responsibilities
  • Strategic Business Leadership: Serve as the primary strategic business leader of the operations, responsible for leading all aspects of the entire concession operation, including guest and employee satisfaction, financial performance, and sales and revenue generation.
  • Team Leadership: Lead a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
  • Client and Community Relationships: Manage the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
  • Management and Development: Build, develop, and lead a management team and staff capable of carrying out organizational objectives.
  • Service Improvement and Growth: Recommend methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
  • Financial Management: In partnership with Finance, manage a budget and assist in the design of improvements to optimize financial performance and operational productivity.
  • Compliance and Safety: Manage compliance with all local, state and federal regulations and codes and maintains all associated records and reports. Ensure compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.
Requirements
  • Senior Level Experience: Ten or more years of senior level experience with a large hotel or resort operation (120+ rooms with multiple guest amenities).
  • Proven Track Record: Proven experience achieving and exceeding budget expectations for a large multi-service hospitality operation.
  • Public and Communications Experience: Considerable experience with public and communications and marketing.
  • Seasonal Workforce Management: Experience managing a large seasonal workforce.
  • Lodging Operations: Experience managing lodging operations in historic facilities.
  • Product and Service Quality: Excellent sense of product and service quality.
  • Team Atmosphere: Ability to promote a team atmosphere in the workplace relating to a diverse workforce.
  • Entrepreneurial Spirit: Entrepreneurial stills to support development of new concepts and ideas.
  • Education: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
  • Contractual Requirements: Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
  • Service Industry Experience: Meaningful experience in service industry, contract services, or hospitality environment.
  • Leadership Experience: Proven ability leading through other managers.
  • Financial Controls: Experience creating and managing a department budget, financial controls and analysis.
  • Product Sales Strategies: Experience crafting product sales strategies and implementing operational programs and initiatives.