Desktop Support Specialist

6 days ago


Bishop, Texas, United States SambaNova Systems Full time
Desktop Support Specialist

SambaNova Systems is seeking a skilled Desktop Support Specialist to join our team in Palo Alto, CA and Austin, TX. As a key member of our IT department, you will be responsible for providing top-notch support for our MacOS and Windows environment.

Key Responsibilities:
  • Work closely with People Ops to ensure a smooth on-boarding process for new-hires
  • Support users by enhancing, maintaining, and performance tuning of the desktop environment
  • Support and improve the desktop environment from design through deployment, including additional refinement and scaling to support future growth
  • Support the day-to-day operations of the environment including monitoring, measuring, and troubleshooting infrastructure and services
  • Automate all things by identifying, owning, collaborating, and driving new or further automation to enhance the consistent stability of the environment
  • Achieve and maintain expected productivity levels with minimal supervision
  • Interact with people of all levels of ability
Preferred Qualifications:
  • 3 years of broad experience in desktop system administration supporting macOS and Windows (to include OS installation, package management, OS lifecycle management, diagnostic and performance troubleshooting/profiling)
  • Broad experience supporting and maintaining common desktop applications and services (such as MS Office, O365, GSuite, VPN clients, VNC, mail, calendaring, video conferencing and endpoint protection)
  • 2 years of implementing and maintaining MDM systems such as Jamf and Intune
  • Experience deploying, maintaining and troubleshooting various tech gear such as printers, scanners, VoIP devices, AV equipment
  • Diagnosing and resolving basic networking issues
  • Prefer experience using tracking systems to manage support requests
  • Passionate about helping others
About SambaNova Systems:

SambaNova Systems is an AI innovation company that empowers organizations to deploy best-in-class solutions for computer vision, natural language processing, recommendation, and AI for science with confidence.

Our flagship offering, Dataflow-as-a-Service, helps organizations rapidly deploy AI in days, unlocking new revenue and boosting operational efficiency.

DataScale is an integrated software and hardware system using Reconfigurable Dataflow Architecture (RDA), along with open standards and user interfaces.

Headquartered in Palo Alto, California, SambaNova Systems was founded in 2017 by industry luminaries, hardware, and software design experts from Sun/Oracle and Stanford University.

We are proud to be an Equal Opportunity and Affirmative Action employer. We welcome applicants from all backgrounds.



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