Desktop Support Specialist

**Desktop Support Specialist**

at SambaNova Systems Palo Alto, CA and Austin, TX SambaNova Systems is looking for a Desktop Support / System Administrator to support our MacOS and Windows environment. In this highly visible role you will:

* Work closely with People Ops to ensure a smooth on-boarding process for new-hires

* Support users by enhancing, maintaining, and performance tuning of the desktop environment

* Support and improve the desktop environment from design through deployment, including additional refinement and scaling to support future growth

* Support the day-to-day operations of the environment including monitoring, measuring, and troubleshooting infrastructure and services

* Automate all things by identifying, owning, collaborating, and driving new or further automation to enhance the consistent stability of the environment

* Achieve and maintain expected productivity levels with minimal supervision

* Interact with people of all levels of ability

**Preferred Qualifications**

* 3+ years of broad experience in desktop system administration supporting macOS and Windows (to include OS installation, package management, OS lifecycle management, diagnostic and performance troubleshooting/profiling)

* Broad experience supporting and maintaining common desktop applications and services (such as MS Office, O365, GSuite, VPN clients, VNC, mail, calendaring, video conferencing and endpoint protection)

* 2+ years of implementing and maintaining MDM systems such as Jamf and Intune

* Experience deploying, maintaining and troubleshooting various tech gear such as printers, scanners, VoIP devices, AV equipment

* Diagnosing and resolving basic networking issues

* Prefer experience using tracking systems to manage support requests

* Passionate about helping others

SambaNova Systems is an AI innovation company that empowers organizations to deploy best-in-class solutions for computer vision, natural language processing, recommendation, and AI for science with confidence. SambaNova's flagship offering, **Dataflow-as-a-Service**, helps organizations rapidly deploy AI in days, unlocking new revenue and boosting operational efficiency. SambaNova's **DataScale** is an integrated software and hardware system using **Reconfigurable Dataflow Architecture** (RDA), along with open standards and user interfaces. Headquartered in Palo Alto, California, SambaNova Systems was founded in 2017 by industry luminaries, hardware, and software design experts from Sun/Oracle and Stanford University. Investors include SoftBank Vision Fund 2, funds and accounts managed by BlackRock, Intel Capital, GV, Walden International, Temasek, GIC, Redline Capital, Atlantic Bridge Ventures, Celesta, and several others.

SambaNova Systems is proud to be an Equal Opportunity and Affirmative Action employer. We welcome applicants from all backgrounds. We do not discriminate based upon race, religion, color, ancestry, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. **U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at SambaNova Systems are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

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