Security Operations Center Representative

3 weeks ago


Philadelphia, Pennsylvania, United States OPS Security Group Full time
Job Summary

The Operations Center Representative serves as the primary point of contact for clients, staff, and outside parties, providing exceptional customer service and accurate information. This role requires strong leadership skills, critical thinking, time management, and the ability to work independently.

Key Responsibilities
  • Deliver high-end customer service through professional communication
  • Respond to emergencies and prioritize issues effectively
  • Deterring and preventing crime by identifying potential threats
  • Answer calls professionally and respond to inquiries and complaints
  • Identify and escalate priority issues to Account Managers
  • Complete daily logs and incident reports
  • Build and maintain a professional rapport with clients, guests, and co-workers
  • De-escalate conflicts and perform other related duties as assigned
Requirements
  • High school diploma or equivalent required; armed security experience preferred
  • Excellent written and oral communication skills
  • Working knowledge of computers and software applications
  • Able to complete certification training as needed (SORA, Yellow Card, ACT 235)
  • Proficient time management skills and reliable transportation
  • Must be able to pass a comprehensive background investigation and urinalysis screening
Benefits and Compensation

OPS Security Group offers competitive benefits and compensation packages, including:

  • Medical, dental, vision, and 401(k) plans
  • Optional Health Savings Account
  • Paid parental leave (4 weeks)
  • Earned Sick and Safe Leave accrued at 1 hour for every 30 hours worked
  • Paid training and opportunities for vertical mobility and promotion
Estimated Salary Range

$23.00 per hour, estimated annual salary $48,000 - $60,000 depending on experience and location

At OPS Security Group, we value our employees and strive to provide a supportive work environment that fosters growth and development. If you are a motivated and detail-oriented individual looking for a challenging role, please consider applying for this position.



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