Customer Experience Manager

2 weeks ago

Rochester, Minnesota, United States Fresh Thyme Market Full time
Customer Experience Manager

Fresh Thyme Market is seeking a highly skilled Customer Experience Manager to lead our Front End Department. As a key member of our team, you will be responsible for delivering exceptional customer service, driving sales growth, and ensuring a positive shopping experience for our customers.

Key Responsibilities:
  • Manage the Front End Department, including staffing, customer service, and key metrics.
  • Provide a positive checkout experience and measure results through reporting tools.
  • Transform customer service opportunities into positive solutions.
  • Work with all departments to ensure and maintain a positive customer experience.
  • Ensure cleanliness and appearance of customer-facing areas, parking lot, and store exterior.
  • Review weekly sales and labor projections for the Front End department to maximize sales and profits.
  • Monitor and control all costs and expenses, including store purchases and inventory control.
  • Manage E-commerce Compliance and ensure top-quality items are picked and provided to customers in a timely manner.
  • Oversee shift operations, including writing and/or approving department coverage, work schedules, and lane assignments.
  • Ensure compliance with food safety protocols and communicate scanning/pricing errors following outlined processes.
  • Submit proper paperwork for new hires, terminations, and other changes, and ensure employee records are accurately documented.
  • Complete daily cash office duties and report discrepancies or suspicious activities to the Store Director.
  • Reconcile monthly vendor statements and maintain detailed vendor invoice files.
  • Partner with Regional HR Manager for employee benefits, payroll, and leave of absence issues.
  • Maintain store job requisitions and support leaders through hiring/onboarding process as needed.
Requirements:
  • High school diploma or equivalency degree.
  • Minimum of 2 years professional experience.
  • Preferred 2-3 years grocery retail experience in Office Management department processes and procedures.
  • Previous experience in a natural foods industry is a plus.
  • Accounting and cash handling background preferred.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Flexible scheduling and work-life balance.
  • Team-oriented and dynamic work environment.

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