Customer Engagement Specialist

2 weeks ago


Rochester, Minnesota, United States American Waterworks Full time
About the Role

At American Waterworks, we're seeking a highly skilled Appointment Specialist to join our team. As a key member of our organization, you'll be responsible for building strong relationships with our customers, potential customers, and other stakeholders.

Key Responsibilities
  • Set sales appointments and schedule annual maintenance and service opportunities
  • Schedule installations and follow up on various issues
  • Provide exceptional customer service and support
  • Collaborate with other departments to achieve business objectives
  • Manage customer records and database
What We Offer
  • A competitive pay and benefits package
  • The best tools and training to excel in your role
  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A culture that values respect, trust, and fun
Benefits
  • Company-paid vision, dental, short-term disability, and life insurance
  • Health insurance with 50% employer-paid premium
  • 401(k) with company match
  • 7 paid holidays
  • Accrued vacation time
Requirements
  • Excellent interpersonal communication skills
  • Strong customer service experience
  • A proven track record in a similar field
  • Ability to meet background check requirements


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