Customer Service Representative

2 months ago

Rochester, Minnesota, United States Addman Engineering Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Addman Engineering. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, processing customer orders, and ensuring timely fulfillment of customer requests.

Key Responsibilities
  • Process customer orders accurately and efficiently using our order management system
  • Provide prompt and professional customer service via phone and email, addressing customer inquiries and resolving issues related to orders
  • Maintain and update customer account information to ensure accuracy
  • Collaborate with internal teams to ensure timely fulfillment of customer orders
  • Monitor order status and communicate any delays or issues to customers proactively
  • Assist customers with product selection, pricing, and availability questions
  • Support project managers by providing order-related information and updates as needed
Requirements
  • Excellent communication skills, both written and verbal
  • Strong attention to detail and accuracy in data entry
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Self-starter able to work with little supervision
  • Good team player with ability to work with others
Qualifications
  • High school diploma or equivalent
  • Previous experience in customer service or order entry preferred
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Customer-focused with a positive attitude and a willingness to learn
Work Environment

This role operates in a professional additive manufacturing, traditional manufacturing, and office environment. The employee will routinely use standard office equipment such as printing equipment, computers, phones, photocopiers, and filing cabinets.

Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • Ability to accomplish the physical requirements of the position with or without reasonable accommodation
Safety and Policy Practices

Each employee must be knowledgeable of standard safety policies and procedures and adhere to the same while supporting the goals and objectives of the organization and recognizing the Company's need to achieve its business objectives.

Affirmative Action: Addman Engineering is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities.

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