TRS Call Center Agent
3 weeks ago
The Teachers Retirement System of Georgia is committed to providing excellent service to our active and retired members. As a Customer Service Representative, you will be part of a dynamic team dedicated to making a difference in the lives of educators and their families.
What We Offer
We offer a unique opportunity to work in a supportive environment, where teamwork and collaboration are essential. Our team is passionate about delivering exceptional service and working together to achieve our goals.
Responsibilities
- Deliver exceptional customer service via phone, email, and online chat sessions.
- Respond to incoming calls and inquiries regarding membership, retirement eligibility, refund processes, and service purchases.
- Review and update account information accurately, ensuring data integrity and security.
- Schedule and manage appointments, cancellations, and updates as needed.
- Assist members with navigating our website, including using the pension calculator and accessing member information.
- Provide information on self-service features, such as updating account information or initiating an online chat session.
- Route calls to the appropriate division when necessary.
- Maintain call center guidelines and expectations, including quality assurance, attendance, punctuality, and time management.
Requirements
- Bachelor's degree from a four-year accredited college and three years recent call center experience.
- Type 30 WPM accurately.
- Able to work during the hours of 7:30 am-5:30 pm.
Salary and Benefits
We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including a pension plan, 401(k) with matching contribution, 13 paid holidays annually, vacation and sick leave, health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending accounts.
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