TRS Call Center Agent

3 weeks ago


Atlanta, Georgia, United States Teachers Retirement System of Georgia Full time
About Our Team

The Teachers Retirement System of Georgia is committed to providing excellent service to our active and retired members. As a Customer Service Representative, you will be part of a dynamic team dedicated to making a difference in the lives of educators and their families.

What We Offer

We offer a unique opportunity to work in a supportive environment, where teamwork and collaboration are essential. Our team is passionate about delivering exceptional service and working together to achieve our goals.

Responsibilities

  • Deliver exceptional customer service via phone, email, and online chat sessions.
  • Respond to incoming calls and inquiries regarding membership, retirement eligibility, refund processes, and service purchases.
  • Review and update account information accurately, ensuring data integrity and security.
  • Schedule and manage appointments, cancellations, and updates as needed.
  • Assist members with navigating our website, including using the pension calculator and accessing member information.
  • Provide information on self-service features, such as updating account information or initiating an online chat session.
  • Route calls to the appropriate division when necessary.
  • Maintain call center guidelines and expectations, including quality assurance, attendance, punctuality, and time management.

Requirements

  • Bachelor's degree from a four-year accredited college and three years recent call center experience.
  • Type 30 WPM accurately.
  • Able to work during the hours of 7:30 am-5:30 pm.

Salary and Benefits

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including a pension plan, 401(k) with matching contribution, 13 paid holidays annually, vacation and sick leave, health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending accounts.

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