ATM Service Technician

3 days ago


Portland, Oregon, United States Cook Solutions Group Full time
Job Title: ATM Service Technician

Cook Solutions Group is seeking a skilled ATM Service Technician to join our team. As a key member of our team, you will be responsible for providing second-line maintenance for ATM banking products, with a focus on hardware and software problem diagnosis.

Key Responsibilities:

  • Perform basic installation on ATM products from multiple manufacturers.
  • Conduct minor maintenance on ATMs, including replacing light bulbs, card reader belts, and air filters.
  • Prioritize and plan service calls to ensure efficient use of time.
  • Communicate with customers to provide estimated times of arrival and escalate problems when necessary.
  • Accurately report service data and maintain effective communication with colleagues.

Requirements:

  • High School Diploma or equivalent.
  • 2-5 years of related experience and/or training, or equivalent combination of education and experience.
  • NCR Certification is a plus.
  • Customer service experience is a plus.
  • Valid driver's license and clean driving record.

Benefits:

Cook Solutions Group offers a comprehensive benefits package, including competitive salaries, 90% PPO insurance premium coverage, 100% high deductible plan coverage, and 50% dependent coverage. We also offer a 401(k) retirement match, Paid Time Off (PTO), 8 paid holidays per year, and 16 hours of volunteer time through our Cook Career Builders program.

Why Work at Cook Solutions Group?

We strive to provide a casual, upbeat work environment that enhances productivity, satisfaction, and retention. Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Equal Opportunity:

Cook Solutions Group is committed to equal employment opportunity and will not discriminate against employees or applicants on any legally recognized basis.



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