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Sales and Customer Service Representative

2 months ago

San Diego, California, United States Massage Envy Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, promoting our wellness programs, and driving sales growth.

Key Responsibilities

  • Provide outstanding customer service to members and guests, ensuring a positive and memorable experience.
  • Promote the value of regular massage and skin care, educating clients on new and expanded services.
  • Sell the Massage Envy Wellness Program and book clients for future services.
  • Encourage home-care retail purchases based on service provider recommendations.
  • Drive member retention through outreach and communication.
  • Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.

Requirements

  • High school diploma or equivalent required.
  • Previous sales or customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Strong math and computer skills.
  • Ability to work a flexible schedule, including weekends and holidays.

What We Offer

  • A dynamic and supportive work environment.
  • A competitive compensation package.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.

Why Join Our Team?

At Massage Envy, we are committed to delivering an exceptional experience to our members and guests. We believe in the importance of taking care of our team members, and we offer a range of benefits and perks to support their well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.