Assistant Store Manager

6 days ago


Brownsville, Texas, United States Rack Room Shoes Full time

About Rack Room Shoes

Rack Room Shoes is a leading family footwear retailer offering a wide selection of nationally recognized brands and exclusive private brands. Our goal is to provide customers with great styles and outstanding values, resulting in satisfied, loyal, repeat customers.

Job Summary

The Assistant Store Manager plays a critical role in managing day-to-day store operations, ensuring compliance with company policies and procedures, and providing leadership and guidance to store staff. In the absence of the Store Manager, the Assistant Store Manager assumes total responsibility for all store operations.

Key Responsibilities

  • Ensure the safety and welfare of employees and customers
  • Create and maintain an excellent customer shopping experience
  • Maintain and reinforce current service level standards
  • Provide service training and leadership to staff members
  • Manage customer issues with a sense of urgency and to the satisfaction of our customers
  • Process all POS terminal transactions in accordance with policy and procedure
  • Manage sales, discounts, and refunds
  • Oversee loyalty programs
  • Perform opening and closing procedures
  • Manage inventory control, including shipping and receiving, price management, singles, damaged merchandise, and conducting physical inventory
  • Ensure sales floor merchandising and visual presentation meet company standards
  • Manage payroll control, including scheduling, payroll budget compliance, time and attendance, and training and development of direct reports
  • Contribute to loss prevention efforts to protect and control company assets

Requirements

  • Approved background check
  • Effective verbal and written communication skills
  • Managerial and organizational skills
  • Strong interpersonal skills for customer and employee interactions
  • Strong visual merchandising skills
  • Working knowledge of footwear, accessories, and shoe care
  • Basic mathematical skills
  • Knowledge of corporate and store operations policies and procedures
  • A complete understanding of store presentation standards and strong visual merchandising skills

Rack Room Shoes is an Equal Opportunity Employer



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