Customer Service Engineer

2 weeks ago


Cleveland, Ohio, United States IT Concepts Full time
Job Title: Customer Service Engineer

IT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and in-person visits
  • Diagnose and resolve complex technical issues with computer systems and equipment
  • Collaborate with internal teams to ensure seamless support delivery
  • Document and track customer interactions and issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements:
  • Bachelor's degree in Computer Science, Electronics Engineering, or related field
  • 2+ years of relevant experience in technical support or system administration
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • US citizenship or green card holder
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

IT Concepts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.



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