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Enrollment Services Representative

2 months ago


Leesburg, Florida, United States Lake-Sumter State College Full time
Job Summary

The Enrollment Services Specialist serves as the primary point of contact for incoming students, providing guidance and support throughout the college experience. This role requires exceptional customer service skills, knowledge of college policies and procedures, and the ability to communicate effectively with diverse populations.

Key Responsibilities
  • Provide In-Depth Knowledge and Guidance: Share expertise on enrollment processes, educational programs, and college policies to support student success.
  • Deliver Exceptional Customer Service: Respond to student inquiries, resolve issues, and provide support in a timely and professional manner.
  • Assess Student Needs and Provide Resources: Screen and assess individual student needs to determine appropriate resources and services.
  • Support Student Success: Provide guidance on the federal financial aid application process, eligibility, and award status, as well as general academic advising.
  • Collaborate with College Departments: Work interdepartmentally to efficiently meet student needs and provide referrals to other college departments as necessary.
  • Maintain Accurate Records: Maintain accurate records of student engagements and maintain confidentiality in accordance with FERPA regulations.
Requirements
  • Education: Associate degree from an accredited institution or equivalent combination of education and relevant work experience.
  • Experience: Minimum of two years' experience in clerical work, including customer service experience.
  • Skills: Strong interpersonal communication skills, ability to communicate clearly and effectively with diverse populations, and proficiency in the general operation of standard office equipment.