Salesforce Functional Specialist
2 weeks ago
Position Title: Salesforce Functional Consultant
Location: Remote - Hybrid Work Environment
Employment Type: Full-Time
The Salesforce Functional Consultant plays a pivotal role in delivering exceptional consulting services and solutions tailored to client needs. This role serves as a crucial link between technical and non-technical teams, ensuring that the implemented solutions align with the client's business objectives and uphold the highest quality standards.
Key Responsibilities:- Demonstrated expertise in Salesforce Service and Experience Cloud, with a successful track record of at least two Salesforce implementations.
- 8 to 10 years of experience in gathering requirements, managing stakeholders, and organizing business needs to create actionable roadmaps.
- Hands-on experience with end-to-end Software Development Life Cycle (SDLC) for a minimum of two implementations.
- Exceptional verbal and written communication skills, with a keen attention to detail and the ability to quickly adapt to new concepts and technologies.
- Proficient in Salesforce Service Cloud, including configuration and customization capabilities.
- Collaborate effectively with teams to comprehend project requirements and translate them into clear, actionable user stories.
- Assist in planning and coordination efforts to ensure project timelines are met.
- Develop and present proposed solutions to clients, articulating strategies that align with project and business goals.
- Familiarity with DevOps methodologies and tools such as Copado and Azure DevOps.
- Understand target audiences for solutions, engaging them effectively and validating outcomes against objectives and success metrics.
- Regularly communicate project status updates and escalate concerns to the Project Manager as necessary.
- Provide forward-looking solutions and recommendations based on upcoming Salesforce releases.
- Identify opportunities for internal and project process improvements.
- Lead client-facing Sprint demonstrations and facilitate requirement gathering sessions.
- Proficient in using tools like ServiceNow, Jira, and Azure DevOps for managing user stories and guiding development and testing teams.
- Maintain a collaborative relationship with clients, consistently delivering high-quality services.
- Possess strong experience in creating wireframes and business process flow diagrams.
Salesforce Architecture
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