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Customer Service Representative

2 months ago

Oakland, California, United States Sprudge Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services.

Key Responsibilities:

  • Process online orders and ensure timely delivery
  • Create and manage postage for customer shipments
  • Respond to customer inquiries via email and phone, providing expert advice on brewing, roasting, and green coffee
  • Answer phone calls and provide assistance to customers
  • Maintain a clean and organized retail space, ensuring a positive customer experience
  • Assist customers with walk-in and pick-up orders, providing exceptional service and support
  • Troubleshoot returns and reshipping issues, ensuring customer satisfaction
  • Utilize technical skills to troubleshoot checkout and website issues with customers

Requirements:

  • Computer literacy and experience with G Suite, Magento, and Shipstation
  • Ability to lift up to 50 pounds and use a hand truck
  • Light cleaning duties and ability to work in a fast-paced environment

What We Offer:

  • Competitive wages and benefits package
  • Opportunity to work with a passionate team and contribute to the growth of our company
  • Professional development and training opportunities