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Customer Service Representative

2 months ago

Oakland, California, United States Citigroup Inc Full time
Job Summary

The Customer Service Representative is an entry-level position responsible for delivering exceptional client experiences and supporting the execution of branch activities. This role involves providing high-quality customer service, processing transactions, and maintaining a positive and efficient work environment.

Key Responsibilities
  • Provide exceptional customer service to Citi clients, ensuring a positive first impression and resolving issues in a timely and professional manner.
  • Process banking transactions, including cash handling, deposits, and withdrawals, while maintaining accurate records and adhering to bank policies.
  • Identify referral opportunities for new products and services, educating clients on digital and self-service options offered by Citi.
  • Maintain a working knowledge of client accounts, products, and services, ensuring effective communication and issue resolution.
  • Collaborate with the Customer Service function to ensure seamless delivery of client-facing services and branch activities.
Requirements
  • Previous relevant experience in customer service or banking preferred.
  • Demonstrated sales and customer service experience, with a focus on building strong relationships and resolving issues.
  • Effective problem-solving and communication skills, with the ability to work well in a team-oriented environment.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer

Citi offers a competitive salary range, comprehensive benefits package, and opportunities for professional growth and development. As a valued member of our team, you will have access to training and resources to enhance your skills and advance your career.

Citi is an equal opportunity and affirmative action employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.