Hospitality Ambassador

22 hours ago

Newport Beach, California, United States Montage International Full time
Job Summary

The Host position is a key role in providing exceptional guest experiences at Montage International. As a Host, you will be responsible for greeting and assisting guests in a positive, welcoming, and professional manner. Your primary goal will be to anticipate guests' needs and respond accordingly with a sense of urgency.

Key Responsibilities
  • Consistently follow the Food & Beverage sequence of service, utilizing all proper procedures standardized by venue managers and chefs.
  • Assist in providing analytical support and decision-making tools to the leadership team to help exceed desired business results.
  • Work as a team and effectively communicate with management, chef, and service staff to fulfill and address any issues or needs requested by guests and/or other Associates.
  • Greet and seat guests and control the flow of guests coming into the restaurant, bar, and lounge while under pressure.
  • Answer telephones and direct calls where necessary.
  • Oversee daily restaurant reservations, pre-assign seating where necessary, and communicate with management, service staff, and chefs regarding special guest needs, requests, and VIPs.
Requirements
  • Previous hotel or restaurant experience is preferred.
  • Must have strong communication skills and the ability to multi-task.
  • Must be able to read and write in English proficiently.
  • Ability to follow directions well, make quick decisions, and keep organized while under pressure.
  • Previous exposure to high-volume restaurant environments is preferred.
  • Basic computer skills and experience with computer-based reservations systems are preferred.
  • Must be able to operate a multi-line telephone.
  • Must have a positive attitude, be self-motivated, polite, energetic, and a willing learner.
Physical Requirements

This role requires the ability to bend, stoop, squat, and stretch to fulfill tasks. Must be physically able to lift and carry heavy trays and equipment as well as delicate china and glassware. Up to 50 lbs. Also, must be physically able to walk without assistance on various surfaces for an extended period of time. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The pay scale for this position is $18.00. Montage International is an EEO employer and maintains a drug-free workplace, performing pre-employment substance abuse testing.

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