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Host and Hospitality Ambassador

2 months ago

Huntington Beach, California, United States Xperience XRG Full time
Unlock Your Potential as a Host at Xperience XRG

At Xperience XRG, we're on a mission to deliver unforgettable eXperiences to our guests. As a Host, you'll play a vital role in setting the tone for an exceptional dining experience. If you're passionate about hospitality and eager to grow your skills, we invite you to join our team.

Why Choose Xperience XRG?
  • Competitive Pay: Enjoy a competitive salary that recognizes your dedication and skills.
  • Flexibility: Balance work and life with our flexible hours, valuing your well-being.
  • Career Growth Opportunities: Thrive on promoting from within, fostering #XperienceRealGrowth for every team member.
  • Unique Culture: Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference.
  • Team Member Dining Discounts: Savor the perks of being part of our team with exclusive dining discounts for you and up to 5 guests.
  • Employee Referral Program: Share the joy of being part of the XRG team with others.
  • Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education.
  • Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more.
  • Sick Time: Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL), we've got you covered.
  • Health Insurance: Take care of your well-being with comprehensive health insurance for our full-time team members.
Job Summary:

The Host is responsible for delivering a friendly greeting upon guests' arrival, promptly seating them, and bidding them farewell and inviting them back upon their departure.

Key Responsibilities:
  • Greet guests immediately upon arrival.
  • Inform guests that their table is ready and invite them to the table.
  • Carry guests' drinks to their seats/tables from the bar area and transfer their tab to the table if needed.
  • Pull out their chairs and tables to make it easier for guests to sit down.
  • Answer calls promptly and politely.
  • Utilize all tables on a rotation to achieve the highest turnaround of guests and maintain a smooth flow of the restaurant.
  • Keep the host stand well organized and stocked.
  • Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
  • Tour the restaurant in intervals to identify any empty tables.
  • Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary.
  • Complete opening/running/closing side work duties as assigned.
  • Assist teammates with opening/running/closing side work duties upon request.
  • Assists and/or completes additional tasks as assigned.
Requirements:
  • High School Diploma preferred.
  • Proof of eligibility to work in the United States.
  • Valid Driver's License.
  • 18+ years of age.
  • Possession of or the ability to possess all state required work cards.
  • Minimum of one (1) year related experience.
  • Familiarity with Opentable.
  • Proper lifting techniques.
  • Guest relations.
  • Sanitation and safety.
  • Safe alcohol service.
  • Full service restaurant operations.
  • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.
Working Conditions:

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

  • Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors.
  • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon guest volume.
  • Fast-paced, high-volume, full-service restaurant.
  • Work varied shifts to include days, nights, weekends, and holidays.
Physical Requirements:

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Ability to walk long periods of time.
  • Ability to stand for long periods of time.
  • Ability to use hands to handle, control, or feel objects, tools, or controls.
  • Ability to repeat the same movements for long periods of time.
  • Ability to understand the speech of another person.
  • Ability to speak clearly so listeners can understand.
  • Ability to push and lift up to 50 lbs.
  • Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl.