Member Account Support Specialist
2 weeks ago
POSITION SUMMARY
Membership Account Specialists play a crucial role within the Member Services team. This position is essential for enhancing productivity and streamlining processes across the regional team, focusing on Member engagement and achieving revenue objectives. We seek an enthusiastic, self-motivated individual who thrives in a dynamic environment.
KEY RESPONSIBILITIES
- Assist the Regional Team of Membership Account Managers with daily reservation analytics.
- Collaborate with the Member Services Operations team to refresh department-wide reporting and standard operating procedures.
- Communicate professionally and promptly with Members through various channels, clearly outlining booking options and guidelines.
- Support the facilitation of the weekly Member Services Department meeting, including documentation of key points.
- Guide Members in the processes of booking, canceling, and modifying reservations.
- Manage Memberships during the absence of Account Managers, including monitoring benefit utilization and procedural updates relevant to each assigned membership.
- Uphold the company's high standards of customer service in all interactions with Members.
- Be present at the office as required to ensure effective collaboration.
- Perform additional tasks as assigned or updated.
QUALIFICATIONS, SKILLS, AND EXPERIENCE
- A minimum of two years in customer service, preferably within the hospitality industry, along with a bachelor's degree or a comparable combination of education and experience.
- Exceptional verbal and written communication skills.
- A disciplined and consistent work ethic.
- Proficiency in computer and phone systems; familiarity with Microsoft Office, Outlook, Salesforce, SharePoint, and OneDrive is advantageous.
- Availability to work standard business hours, with occasional weekend shifts.
- Ability to adapt swiftly in a constantly evolving environment.
- Strong attention to detail while managing multiple tasks.
- Professional demeanor in both internal and Member-facing interactions.
- Experience in facilitating important discussions, delivering challenging information, and negotiating effectively.
- Background in project management and meeting deadlines.
- A proactive approach to time and task management.
- A commitment to the service industry, coupled with a desire to cultivate lasting relationships with Members.
- Experience engaging with sophisticated travelers and affluent clientele is a plus.
- Proficiency in a secondary language is an advantage.
-
Denver, Colorado, United States Insurance Search Specialists Full timeJob OverviewWe are seeking a dedicated Commercial Insurance Account Support Specialist to enhance our premier insurance agency's operations. This role is essential in assisting Commercial Account Managers who serve middle-market commercial clients.Work Environment: Fully Remote / Work from AnywhereCompensation & Benefits:Starting Salary: $65,000 -...
-
IT Support Specialist
2 weeks ago
Denver, Colorado, United States SNI Companies dba SNI Technology Full timeSNI Companies dba SNI Technology is seeking a skilled IT Support Specialist to join our dedicated team. The IT Support Specialist will collaborate with the IT infrastructure team to address service requests related to personal computers, networking devices, printers, and multifunction devices.Key Responsibilities:* The IT Support Specialist will assist in...
-
Member Services Account Coordinator
2 weeks ago
Denver, Colorado, United States Exclusive Resorts LLC Full timeJob OverviewPOSITION SUMMARYMembership Account Specialists play a vital role within the Member Services division. This position is essential for enhancing productivity and streamlining processes across the regional team, focusing on Member engagement and achieving revenue objectives. We seek an enthusiastic, self-motivated individual who thrives in a dynamic...
-
IT Support Specialist
7 days ago
Denver, Colorado, United States Brooksource Full timeCompensation: $20-$25/hour based on experienceLocation: On-site in a metropolitan areaOverview of the Role:Brooksource is seeking skilled IT Support Specialists to join a dynamic and dedicated team of IT professionals. The selected candidates will provide direct assistance to various organizational departments. Ideal candidates will possess robust technical...
-
Accounts Receivable Specialist
2 weeks ago
Denver, Colorado, United States Creative Financial Staffing Full timeAccounts Receivable SpecialistLocation: Denver, CO (on-site)Are you an experienced Accounts Receivable Specialist eager to contribute to a vibrant and innovative team? Our client, a prominent player in the SaaS sector, is in search of a motivated individual with exceptional communication and organizational skills to thrive in their collaborative and dynamic...
-
IT Support Specialist
1 week ago
Denver, Colorado, United States Brooksource Full timeCompensation: $20-$25/hour DOEWork Environment: On-site in a dynamic urban settingOverview of the Role:Brooksource is seeking dedicated IT Support Specialists to join a highly skilled team of technology professionals. The selected candidates will provide essential support to various city departments. Ideal candidates will possess robust technical knowledge...
-
Enterprise Support Specialist
18 hours ago
Denver, Colorado, United States NuAxis Innovations Full timeJob Summary:We are seeking a highly motivated and detail-oriented Enterprise Support Specialist to join our team at NuAxis Innovations. As a key member of our IT operations team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide remote telephone-based operational support services to clients,...
-
IT Support Specialist
7 days ago
Denver, Colorado, United States Vaco Full timeDepartment: Information TechnologyReports to: Director of Information TechnologyPosition OverviewThe IT Support Specialist is responsible for delivering technical assistance for IT operations and assisting users with technology at the corporate office(s).Key ResponsibilitiesDeliver exceptional support to technology users, ensuring that all issues are...
-
Accounts Payable Specialist
2 days ago
Denver, Colorado, United States Jobot Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Accounts Payable Specialist to join our esteemed accounting office in Denver, Colorado. As a key member of our team, you will be responsible for managing the accounts payable process for our high net worth family, ensuring accuracy, timeliness, and compliance with all financial regulations.Key...
-
Client Support Specialist
2 weeks ago
Denver, Colorado, United States Xero Full time**Privacy Notice****Accept****Customer Experience Specialist - Role Overview**Xero is a beautifully designed platform that empowers small enterprises and their accounting professionals to flourish. Our mission is to enhance the lives of individuals in small businesses, their advisors, and the communities they serve globally. This mission is at the core of...
-
Technical Support Specialist
7 days ago
Denver, Colorado, United States Focused HR Solutions Full timePosition Overview:We are seeking a dedicated Technical Support Specialist to join our team. This role is fully remote, and candidates must currently reside in Colorado.Key Responsibilities:Provide first-level support for clients by diagnosing and resolving issues related to desktop computers and mobile devices.Manage incoming support requests through various...
-
Litigation Support Specialist
2 days ago
Denver, Colorado, United States Contact Government Services, LLC Full timeAbout the RoleCourtroom Presentation SpecialistEmployment Type: Full-Time, Mid-LevelDepartment: LegalAs a Courtroom Presentation Specialist at Contact Government Services, LLC, you will be responsible for providing litigation support services to clients. The ideal candidate must be familiar with courtroom presentation packages such as Trial Director and...
-
Sage Intacct Customer Support Specialist
1 week ago
Denver, Colorado, United States Baker Tilly Advisory Group, LP. Full timeAbout the RoleBaker Tilly Advisory Group, LP is a leading professional services firm seeking a skilled Sage Intacct Customer Support Specialist to join our team. As a trusted member of our engagement team, you will be responsible for providing exceptional customer support and technical expertise to our clients.Key ResponsibilitiesReview and assign customer...
-
IT Support Specialist
7 days ago
Denver, Colorado, United States Vaco Full timeDepartment: Information TechnologyReports to: Director of Information TechnologyPosition OverviewThe IT Support Specialist is responsible for delivering technical assistance for IT operations and end-users at the corporate office(s).Key ResponsibilitiesAssist technology users by providing exceptional customer service, ensuring that all support inquiries are...
-
Project Accounting Specialist
2 weeks ago
Denver, Colorado, United States WSP Full timeProject Accounting SpecialistAre you a skilled project accountant seeking a fresh challenge? We are looking for a financial expert to provide specialized support to project managers and teams. Your responsibilities will encompass reviewing project expenditures, setting up project budgets, and preparing financial documentation for various projects including...
-
Accounts Payable Specialist
4 days ago
Denver, Colorado, United States Creative Financial Staffing Full timeJob Summary:Creative Financial Staffing is seeking a skilled Accounts Payable Specialist to join our team. As a key member of our financial operations team, you will be responsible for processing a high volume of invoices, reviewing and coding electronic submissions, and ensuring accurate financial transactions.Key Responsibilities:Process a high volume of...
-
Customer Support Specialist
6 days ago
Denver, Colorado, United States The One Group Full timeThe ONE Group - Customer Support Specialist Job DescriptionThe ONE Group stands as a premier entity in the realm of Vibe Dining, renowned for its upscale dining establishments and vibrant bars in major cities worldwide. Our commitment lies in crafting memorable experiences for our patrons, regardless of the occasion.We invite you to join our team as a...
-
IT Support Specialist
2 days ago
Denver, Colorado, United States Sandstone Care Full timeJob DescriptionJob Summary:Sandstone Care is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our staff and clients, ensuring smooth day-to-day operations at our facilities.Key Responsibilities:Technical Support: Provide expert technical support to staff...
-
Specialty Account Specialist
2 days ago
Denver, Colorado, United States GSK LLP Full timeAbout GSK LLPGSK LLP is a leading global biopharmaceutical company with a mission to unite science, technology, and talent to get ahead of disease together. We aim to positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns as a successful, growing company where people can thrive.Job SummaryWe are seeking...
-
Insurance Account Specialist
2 weeks ago
Denver, Colorado, United States Bill Knight - State Farm Agent Full timePosition OverviewJoin our team as an Insurance Account Specialist at Bill Knight - State Farm Agent.We are seeking a dedicated professional who can contribute to our mission of delivering outstanding customer service while fostering business development. If you thrive in a fast-paced environment and are self-driven, this role may be an excellent fit for...