Member Account Support Specialist

2 weeks ago


Denver, Colorado, United States Exclusive Resorts LLC Full time
Job Overview

POSITION SUMMARY

Membership Account Specialists play a crucial role within the Member Services team. This position is essential for enhancing productivity and streamlining processes across the regional team, focusing on Member engagement and achieving revenue objectives. We seek an enthusiastic, self-motivated individual who thrives in a dynamic environment.

KEY RESPONSIBILITIES

  • Assist the Regional Team of Membership Account Managers with daily reservation analytics.
  • Collaborate with the Member Services Operations team to refresh department-wide reporting and standard operating procedures.
  • Communicate professionally and promptly with Members through various channels, clearly outlining booking options and guidelines.
  • Support the facilitation of the weekly Member Services Department meeting, including documentation of key points.
  • Guide Members in the processes of booking, canceling, and modifying reservations.
  • Manage Memberships during the absence of Account Managers, including monitoring benefit utilization and procedural updates relevant to each assigned membership.
  • Uphold the company's high standards of customer service in all interactions with Members.
  • Be present at the office as required to ensure effective collaboration.
  • Perform additional tasks as assigned or updated.

QUALIFICATIONS, SKILLS, AND EXPERIENCE

  • A minimum of two years in customer service, preferably within the hospitality industry, along with a bachelor's degree or a comparable combination of education and experience.
  • Exceptional verbal and written communication skills.
  • A disciplined and consistent work ethic.
  • Proficiency in computer and phone systems; familiarity with Microsoft Office, Outlook, Salesforce, SharePoint, and OneDrive is advantageous.
  • Availability to work standard business hours, with occasional weekend shifts.
  • Ability to adapt swiftly in a constantly evolving environment.
  • Strong attention to detail while managing multiple tasks.
  • Professional demeanor in both internal and Member-facing interactions.
  • Experience in facilitating important discussions, delivering challenging information, and negotiating effectively.
  • Background in project management and meeting deadlines.
  • A proactive approach to time and task management.
  • A commitment to the service industry, coupled with a desire to cultivate lasting relationships with Members.
  • Experience engaging with sophisticated travelers and affluent clientele is a plus.
  • Proficiency in a secondary language is an advantage.


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