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Customer Service Representative
2 months ago
The BLS Company is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and ensuring that all client inquiries, concerns, and issues are resolved in a timely and efficient manner.
Key Responsibilities:- Customer Interaction: Respond to customer inquiries and requests via various communication channels, providing accurate and timely information to resolve issues and meet customer needs.
- Issue Resolution: Handle customer complaints and concerns with professionalism and empathy, escalating issues to management when necessary to ensure customer satisfaction.
- Product and Service Information: Provide detailed information about our products and services to clients, ensuring they have a clear understanding of our offerings.
- Account Management: Update customer records and account information, ensuring accuracy and completeness.
- Team Collaboration: Liaise with other departments to ensure seamless customer service and support.
- Process Improvement: Identify opportunities to improve customer experience and make recommendations to management to enhance our services.
- Additional Duties: Perform other duties as required to support the customer service team and contribute to the success of the company.
- Education: High school diploma or equivalent required.
- Experience: 1+ years of experience in customer service or a related field.
- Skills: Excellent communication skills, both verbal and written; strong problem-solving skills and ability to think on your feet; ability to work independently and as part of a team; strong attention to detail and accuracy; flexibility to work a variety of shifts, including evenings and weekends; proficiency in Microsoft Office and other computer applications.
- Preferred Qualifications: Knowledge of the transportation industry is an asset.
The BLS Company offers competitive compensation, comprehensive benefits, and opportunities for growth and development within the company. If you are a customer service professional who thrives in a fast-paced environment, we encourage you to submit your resume and cover letter for consideration.
