Guest Satisfaction Lead

4 days ago


San Antonio, Texas, United States Cabo Bobs, LLC Full time
About the Role

We are seeking a highly motivated Guest Satisfaction Lead to join our dynamic team at Cabo Bob's. As a key member of our operations team, you will play a pivotal role in ensuring every guest leaves with unforgettable memories.

Working closely with the General Manager, you will lead by example, fostering a positive and supportive environment for both guests and team members. Your responsibilities will include overseeing food preparation to guarantee freshness and accuracy, while ensuring our guests' satisfaction remains paramount.

Key Responsibilities
  • Organize and strategize for business operations to enhance workflow and productivity
  • Proactively identify opportunities for improving service quality and guest satisfaction
  • Conduct interviews and evaluate candidates for employment suitability
  • Maintain accurate records and complete essential tasks such as temperature logs, cleaning evaluations, and restocking checklists
  • Provide constructive feedback and coaching to team members to support their professional growth
  • Collaborate with store managers in weekly meetings to discuss business performance, staffing needs, and service improvements
  • Ensure the accurate execution of catering orders and online orders
  • Adhere to a flexible work schedule, including day, night, and mid shifts, as required by business needs
  • Foster positive relationships with staff, guests, and management
  • Enforce policies consistently to maintain a safe work environment
Requirements
  • Current Food Handler certificates
  • Clean driving record
  • Strong communication skills (English required, bilingual a plus)
  • Strong interpersonal skills
  • Ability to stand for extended periods during shifts
  • Capability to lift and carry items weighing a minimum of 50 lbs
  • Ability to reach, bend, squat, and lift while on the shift
  • Proficiency in multitasking, efficiently managing various responsibilities simultaneously
What We Offer
  • $18.00 per hour
  • Flexible scheduling
  • Potential for promotions
  • Free food
  • Free uniform
  • Shoes every 6 months
  • Access to group health insurance

Cabo Bob's is not just any burrito restaurant. We see ourselves as a family, the kind of family that loves to have our friends over. We want our friends to come in, relax, forget about the day's stress, and have a great meal. We work really hard to make this happen, but we have a lot of fun making this happen as well.

In a family, you look out for each other, you help each other out, and you push each other to succeed. That's the reason our goal here is to keep you around and move you up. So, if our family sounds like something you would like to be a part of, we encourage you to apply today.



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