Hotel Guest Experience Manager

3 weeks ago


San Antonio, Texas, United States HYATT Hotels Full time
Job Summary

As a Guest Experience Supervisor at Hyatt Hotels, you will play a vital role in delivering exceptional service to our guests. This is a leadership position that requires strong communication and relationship skills, as well as the ability to develop and assume basic management responsibilities.

Key Responsibilities
  • Lead a team of associates in significant service providing positions, including bell, concierge, door, and valet.
  • Coach and direct associates to ensure they are providing efficient service and meaningful experiences to our guests.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with senior leadership to develop and implement hotel services, local events, and transportation options.
  • Manage scheduling, payroll, and interviewing processes for associates.
Requirements
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Experience in guest services and hospitality industry.
  • Ability to work evenings, weekends, and holidays as needed.
  • Knowledge of hotel services, local events, and transportation options.
What We Offer
  • Complimentary and discounted Hyatt hotel rooms.
  • Flexible schedules.
  • Paid Time Off (PTO).
  • Competitive pay.
  • 401(k) match.
  • Medical, dental, and vision insurance after 30 days of employment.
  • Tuition reimbursement.
  • Free annual VIA bus pass/discounted parking.
  • Free meals provided in employee cafeteria.
  • Opportunities for career growth.


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