Central Guest Services Team Lead

4 weeks ago


San Antonio, Texas, United States Sonder Full time
Job Title: Central Guest Services Team Lead

Sonder is a hospitality company that is revolutionizing the industry through innovative, tech-powered service and inspiring, thoughtfully designed accommodations. We are looking for a driven Central Guest Services Team Lead to join our team.

Key Responsibilities:
  • Lead and grow a team of talented reservations representatives, inspiring and unifying them around a vision.
  • Act as a technical expert, empowering team members to act with autonomy while coaching them to develop themselves personally and professionally.
  • Conduct weekly meetings with team members to review performance, host training sessions, and provide general support.
  • Maintain and develop daily metrics reporting for the team, collecting and providing accurate data for representatives' commissions and targets.
  • Dive into quarterly projects aimed at improving overall operations and achieving the company and departmental visions.
  • Drive down costs and constantly improve processes, always putting our guests first.
  • Work closely with our revenue department to ensure consistency, maintain and develop shared resources, best practices, training tools, etc.
Requirements:
  • Minimum 2 years of post-secondary education or commensurate experience.
  • Minimum 2 years of reservation or sales experience (retail, hotel front desk, contact center, etc.).
  • Minimum 1 year of management experience.
  • Proven and demonstrated success in sales.
  • Proven experience coaching and developing people.
  • Great communication skills and ability to think on your feet.
  • Experience in data analysis.
  • Strong computer proficiency, quick to learn new platforms and previous experience with MacOS and Google Suite is an asset.
  • Incredibly hard working and willing to do what it takes for us to reach our goals.
  • Comfortable working independently in a remote environment.
What We Offer:
  • Competitive compensation.
  • Generous stock option plan.
  • Medical, dental, and vision insurance.
  • Exempt team members have paid time off. Non-exempt team members accrue paid time off.
  • Annual free credits and discounts to stay in Sonder's accommodations.
  • A company with a huge vision, a dynamic work environment, and a team of smart, ambitious, and fun-to-work-with colleagues.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.


  • Burrito Team Lead

    3 weeks ago


    San Antonio, Texas, United States Freebirds Central Texas Full time

    We are seeking a talented Shift Leader to join our team at Freebirds Central Texas. As a Shift Leader, you will be responsible for leading shifts, developing and cross-training team members, and creating a positive guest experience.Key Responsibilities:Lead shifts by setting the pace, delegating assignments, and keeping team members on trackCreate a positive...

  • Burrito Team Lead

    7 hours ago


    San Antonio, Texas, United States Freebirds Central Texas Full time

    Leadership OpportunityWe are seeking a skilled Shift Leader to join our team at Freebirds Central Texas. As a Shift Leader, you will be responsible for leading shifts, developing and cross-training team members, and creating a positive guest experience.Key Responsibilities:Lead shifts by setting the pace, delegating assignments, and keeping team members on...


  • San Antonio, Texas, United States Sonder Full time

    {"title": "Senior Central Guest Services Representative", "description": "Revolutionize Hospitality with SonderSonder is a pioneering hospitality company that combines innovative technology with thoughtfully designed accommodations to create a seamless guest experience.As a Senior Central Guest Services Representative, you will be a subject matter expert who...


  • San Antonio, Texas, United States Sonder Full time

    About SonderSonder is a revolutionary hospitality company that combines innovative technology with thoughtfully designed accommodations to deliver exceptional guest experiences. With a presence in over 30 cities across eight countries and three continents, Sonder is making a world of better stays accessible to all.Job SummaryWe are seeking an experienced...


  • San Antonio, Texas, United States Cabo Bobs, LLC Full time

    About the RoleWe are seeking a highly motivated Guest Satisfaction Lead to join our dynamic team at Cabo Bob's. As a key member of our operations team, you will play a pivotal role in ensuring every guest leaves with unforgettable memories.Working closely with the General Manager, you will lead by example, fostering a positive and supportive environment for...


  • San Antonio, Texas, United States G C Quarry Holdings Full time

    Job OpportunityWe are seeking a skilled and enthusiastic individual to join our Golf Guest Service Team at the Quarry Golf Course. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a memorable and enjoyable experience.The ideal candidate will possess strong communication skills, a positive...


  • San Antonio, Texas, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.Key Responsibilities:Assist guests with all requests and respond to their needs in a timely and...


  • San Antonio, Texas, United States Extended Stay Full time

    As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional service to our guests. Your key responsibilities will include assisting guests at all times, responding to guest requests, and processing reservations and departures. You will also be responsible for collecting relevant guest information for potential sales...


  • San Antonio, Texas, United States Cabo Bobs, LLC Full time

    About the RoleWe are seeking a highly motivated and experienced Guest Satisfaction Lead to join our dynamic team at Cabo Bob's. As a key member of our leadership team, you will play a pivotal role in ensuring every guest leaves with unforgettable memories.Key ResponsibilitiesOversee food preparation to guarantee freshness and accuracyEnsure guest...


  • San Antonio, Texas, United States Extended Stay Full time

    Job SummaryAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your primary goal will be to ensure that every guest has a positive and memorable experience during their stay.Key ResponsibilitiesAssist guests with all requests and respond to their needs in a timely and...


  • San Antonio, Texas, United States Longhorn Steakhouse Full time

    Equal Employment Opportunity StatementLongHorn Steakhouse is an equal opportunity employer committed to employing individuals regardless of sex, race, color, religion, age, national origin, disability, sexual orientation, or membership in any other protected category.Job SummaryWe are seeking a highly motivated and organized individual to lead the day-to-day...


  • San Antonio, Texas, United States Our Team Full time

    Job Title: Restaurant Team MemberWe are seeking a highly motivated and customer-focused Restaurant Team Member to join our team at Jack in the Box. As a key member of our restaurant team, you will be responsible for delivering exceptional guest experiences by providing excellent service, great tasting/quality food, and a clean restaurant environment.Key...


  • San Antonio, Texas, United States The Arch Group (Ross Family McDonald's) Full time

    About the JobWe are seeking a highly motivated and customer-focused Guest Experience Lead to join our team at The Arch Group (Ross Family McDonald's). As a Guest Experience Lead, you will be responsible for creating a welcoming and enjoyable experience for our customers, ensuring that they feel valued and satisfied with their visit.As a key member of our...


  • San Antonio, Texas, United States Central Markets Inc Full time

    Job Title: Central Market Broadway Bakery Pastry Production RepJob Summary:Central Market is seeking a skilled Production Representative to join our team in the Broadway Bakery. As a key member of our production team, you will be responsible for ensuring the highest quality of ingredients and products.Key Responsibilities:Mixing, shaping, baking, wrapping,...

  • Restaurant Team Lead

    3 weeks ago


    San Antonio, Texas, United States Chick-fil-A - Loop 410 & Evers Rd. Full time

    Job Opportunity at Chick-fil-A - Loop 410 & Evers Rd.We are seeking a highly motivated and driven individual to join our team as a Restaurant Team Lead. As a key member of our leadership team, you will be responsible for ensuring a remarkable experience for our guests and developing the skills of our team members.Key Responsibilities:Participate in...

  • Burrito Team Lead

    1 week ago


    San Antonio, Texas, United States Freebirds Full time

    We are seeking a talented Shift Leader to join our team at Freebirds World Burrito. As a Shift Leader, you will be responsible for leading shifts, developing and cross-training team members, and creating a positive guest experience.Key Responsibilities:Support team management by developing and cross-training team membersLead shifts by setting the pace,...


  • San Antonio, Texas, United States Schulte Companies Full time

    Join Our Team as a Guest Service RepresentativeSchulte Companies is seeking a highly skilled Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Greet guests and provide a warm welcomeHandle guest inquiries and resolve any...


  • San Antonio, Texas, United States Wingstop Restaurants Full time

    Deliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering authentic, positive, and genuine experiences to our guests. Your responsibilities will include:Greeting guests and answering phone calls in a friendly and welcoming mannerProviding guests with exceptional service by...

  • Guest Service Agent

    3 weeks ago


    San Antonio, Texas, United States Drury Hotels Company, LLC Full time

    Job Title: Guest Service AgentWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Drury Hotels Company, LLC. As a Guest Service Agent, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay is nothing short of amazing.Key Responsibilities:Provide warm and friendly...


  • San Antonio, Texas, United States Sonder Full time

    About SonderSonder is a rapidly growing tech-hospitality start-up that's transforming the future of hospitality. With thousands of beautiful spaces built for travel and living, we're creating a unique and consistent experience for our guests.Job SummaryWe're seeking a skilled Guest Experience Specialist to join our team. As a key member of our customer...