Case Manager

4 days ago

Compton, California, United States Special Service for Groups, Inc- HOPICS Full time
Job Summary

Special Service for Groups, Inc. is seeking a highly motivated and compassionate Case Manager to join our team at HOPICS. As a Case Manager, you will be responsible for delivering comprehensive case management and program services to homeless families enrolled in our shelter program. Your goal will be to offer a comprehensive array of services and support that will enable each participant to become self-sufficient and capable of achieving permanent housing.

Key Responsibilities
  • Develop and implement individualized service plans for participants, including housing and service plans, health action plans, and budgeting.
  • Provide case management services, including outreach, enrollment, assessment, and service planning, to ensure participants receive necessary support and resources.
  • Collaborate with community support providers, including Los Angeles Homeless Services Authority, Housing Navigators, Housing Authority of the City of Los Angeles, Department of Mental Health, Department of Public Social Services, Los Angeles Unified School District, SHIELDS for Families, Work Source Centers, Leasing Teams, and Landlords.
  • Conduct regular wellness checks and safety inspections to monitor upkeep, safety, and security of the facility and the wellness of all participants.
  • Provide follow-up of incident reports and behavioral contracts to address underlying behavioral issues that prevent participants from adhering to program guidelines.
  • Coordinate with participants and other individuals to implement a life skills curriculum for participants that includes anger management, stress management, self-advocacy, parent education, employment, money management, housing search, housekeeping, relapse prevention, health and wellness, nutrition, and building healthy relationships.
  • Identify resources for interpreters for participants who are non-English speaking.
  • Respond to participants' concerns, complaints, and inquiries in a timely manner.
  • Comply with Program Policies regarding reporting incidents of child and elderly abuse, verbal and physical assault, suicide, and homicide to the proper authorities.
  • Utilize evidence-based practices, including intensive case management, motivational interviewing, harm reduction, and trauma-informed care, in service delivery to assess participants' issues, needs, and progress and to provide client-centered services to stabilize their permanent housing.
  • Input bed attendance/services into HMIS daily for participants who physically reside in the facility.
  • Complete and submit incident reports and behavioral contracts for program violations.
  • Complete/submit Exit and Terminations Plans in a timely manner.
  • Coordinate with staff to identify facility and program issues and exercise problem-solving skills to resolve them.
  • Prepare and submit reports in accordance with program requirements and agency policies.
  • Assist participants to build upon their strengths and recognize their needs in a respectful manner.
  • Refer participants to appropriate services, including physical health, mental health, benefits, and employment services.
  • Transport participants to various appointments, unit viewings, events, as needed.
  • Be knowledgeable and proactive with obtaining community resources.
  • Work with employment services and provide community resources to assure that participants are linked with services such as employment, education, benefits, health, tutoring, and/or mentoring as appropriate.
  • Attend training that increases knowledge of effectively meeting participants' needs, including co-occurring disorders, harm reduction, and housing first model.
  • Attend and participate in all required staff meetings, weekly supervision meetings, and in-service trainings.

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