2nd Shift Fulfillment Operations Manager
4 weeks ago
At Benjamin Moore & Co, we are seeking a highly skilled and experienced 2nd Shift Fulfillment Training Lead to join our team. As a key member of our distribution center operations, you will be responsible for overseeing the daily activities of our warehouse team, ensuring timely and efficient order fulfillment, and driving process improvements to enhance our overall performance.
Key Responsibilities- Organize and execute the distribution center's workload by shift to ensure on-time, in-full completion of all orders to customers.
- Recognize, recommend, and implement ways to delegate work, leverage manpower, maximize efficiency, and resolve/troubleshoot problems that arise to ensure productivity levels are not disrupted throughout the shift during peak and non-peak packing timeframes.
- Coordinate with management when issues require escalation for resolution.
- Coordinate and monitor the shift's operations to include inbound, outbound, tint specials, replenishment, etc., and review daily performance reports in compliance with KPI Metrics.
- Review and resolve shipping errors and develop strategies to minimize them.
- Utilize 5S and Continuous Improvement methodology to identify, implement, and sustain process improvements.
- Oversee quality and cleanliness of the work areas and equipment based on warehouse checklist and ensure all equipment is accounted for daily such as RF scanners, MHE, etc.
- Assist in the development and employee training on standard work instructions (SWI).
- Facilitate daily Gemba walks, stand-up meetings, and shift change meetings.
- Open and close the facility daily as required.
- Assist site management with employee-related issues and questions, such as job assignments and scheduling of time off requests, and resolve minor disputes.
- Escalate issues to management, as needed.
- Provide verbal and written input to performance evaluation and partner with management to deliver timely and constructive mid-year and year-end performance evaluations to employees.
- Provide management comprehensive performance/attendance infractions for review, in accordance with the corrective action process, to include written documentation and verbal overview of violations.
- Help to on-board new hires.
- Engage in conversation with team members to gather feedback regarding opportunities to improve efficiencies, performance, or work environment on the shift.
- Frequency of physical activity throughout shift: frequent lifting, carrying, pushing, and pulling objects from the floor, conveyor, vehicle, table, or overhead location.
- Requires demonstrated computer skills, working knowledge of the (WMS), as well as an aptitude to keep current with new electronic information systems.
- Competency and confidence in utilizing applicable computerized systems such as MS Office Excel, Outlook, Word, and SAP.
- Ability to operate motorized material handling equipment such as, but not limited to, forklifts, electric pallet jacks, reach truck, scissor lift.
At Benjamin Moore & Co, we believe diversity of culture, talent, and varying perspectives is key to a collaborative, innovative, and successful business. We are committed to driving change within our organization through purposeful Diversity, Equity & Inclusion (DE&I) efforts, while also focusing on our customers and communities in which we serve.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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