Travel Consultant
3 weeks ago
About the role at TimeSaving Travel
Job Summary:
We are seeking a highly skilled and experienced Travel Agent to join our team at TimeSaving Travel. As a Remote Travel Agent, you will be responsible for assisting clients with their cruise travel plans, ensuring a seamless and enjoyable booking experience.
Key Responsibilities:
- Client Consultation: Assist clients with selecting and booking cruise packages, including accommodations, excursions, and travel insurance.
- Cruise Knowledge: Provide detailed information on cruise itineraries, ship amenities, and cabin options.
- Communication: Handle inquiries via phone, email, and chat, ensuring prompt and courteous responses.
- Customization: Customize travel packages to meet clients' specific needs and preferences.
- Booking Management: Process payments and manage booking records using our reservation system.
- Industry Knowledge: Stay up-to-date with the latest cruise industry trends, promotions, and travel regulations.
- Issue Resolution: Resolve any issues or concerns that arise before, during, or after the cruise.
- Client Relationship Building: Build and maintain strong relationships with clients to encourage repeat business and referrals.
Qualifications:
- Experience: Previous experience in travel booking or a related customer service role.
- Cruise Knowledge: Knowledge of major cruise lines and destinations is highly desirable.
- Communication Skills: Excellent verbal and written communication skills.
- Organizational Skills: Strong organizational and time-management abilities.
- Technical Skills: Proficiency in using reservation systems and CRM software.
- Independence: Ability to work independently and manage multiple tasks simultaneously.
- Attention to Detail: High level of attention to detail and accuracy.
- Passion for Travel: Passion for travel and providing outstanding customer service.
Benefits:
- Flexible Work Schedule: Flexible work schedule
- Fully Remote: Fully remote
- Comprehensive Training: Comprehensive training and ongoing professional development.
- Travel Discounts: Travel discounts and industry perks.
- Supportive Team: Supportive and collaborative team environment.
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