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Luxury Handbag and Jewelry Sales Director

2 months ago

Orange City, Florida, United States Neiman Marcus Full time

About Neiman Marcus Group
At Neiman Marcus Group, we prioritize relationships and foster a culture of love in all our interactions—whether with customers, associates, brand partners, or communities. Our commitment to innovation and inclusivity shapes our mission to transform luxury experiences.

Your Responsibilities

Sales Leadership

  • Drive sales performance and growth aligned with the company's vision and values, collaborating with other department leaders.
  • Oversee merchandise management and maintain effective communication with vendor partners regarding product presentation and returns.
  • Manage team operations, proactively addressing challenges to ensure excellence in departmental performance.
  • Provide strategic insights for departmental objectives and prioritize initiatives accordingly.
  • Engage with Buyers to review business performance and formulate action plans for improvement.
  • Develop strategic plans in collaboration with Client Development leads.
  • Analyze customer behaviors and trends to refine processes and enhance service delivery.
  • Plan and manage departmental budgets to optimize revenue while adhering to expense guidelines.
  • Ensure compliance with audit standards to uphold departmental controls.

Team Management

  • Oversee team dynamics, product placement, and promotional activities within the department.
  • Recruit, train, and develop a high-performing sales team.
  • Manage performance evaluations and career development for team members.
  • Recognize and reward exceptional team performance while addressing areas for improvement.
  • Communicate clear expectations for team conduct and hold members accountable.
  • Prioritize daily tasks effectively for the team.
  • Set and support team goals that align with departmental objectives.
  • Schedule team members in consideration of business needs and promotional events.

Customer Engagement

  • Embody the culture and values of Neiman Marcus, fostering a welcoming atmosphere that aligns with our service standards.
  • Collaborate with various departments to deliver an exceptional customer experience.
  • Maintain a strong presence on the sales floor, staying attuned to daily operations.
  • Build and nurture relationships with vendors, customers, and partners.
  • Lead a customer service-focused team, addressing service issues and escalations effectively.
  • Coordinate with functional leads for successful execution of in-store events.
  • Identify and meet the needs of customers and the community proactively.

Qualifications

  • 4-6 years of relevant experience, preferably in luxury retail.
  • A bachelor's degree is preferred.
  • Demonstrated success in achieving business objectives.
  • Experience in building and leading motivated teams.
  • Excellent communication skills, both verbal and written.
  • Strong attention to detail and organizational skills.
  • A collaborative mindset focused on team success.
  • Proficiency in MS Office Suite; advanced skills are a plus.
  • Physical requirements may include standing, bending, and lifting up to 10 pounds.
  • Flexibility to work evenings, weekends, and holidays as needed.

Commitment to People

  • Foster an environment of trust and collaboration, encouraging team feedback and improvement suggestions.
  • Address conflicts promptly and fairly, maintaining team harmony.
  • Communicate clearly and effectively, utilizing appropriate channels.
  • Support the career development of team members through training and mentorship.
  • Actively recruit quality talent to strengthen the team.
  • Evaluate performance consistently and provide constructive feedback.
  • Ensure recognition and rewards are aligned with performance goals.
  • Promote a culture of achievement and celebration.
  • Model high ethical standards and lead by example.
  • Empower team members to resolve customer issues efficiently.
  • Create a welcoming environment for all customers and partners.

Business Acumen

  • Stay informed about industry trends and competitive landscape to identify new opportunities.
  • Develop and execute well-structured plans while anticipating potential challenges.
  • Monitor progress against departmental strategies to ensure successful execution.
  • Share best practices and innovative ideas with the team to enhance performance.
  • Utilize critical thinking to analyze challenges and propose effective solutions.
  • Champion change initiatives, clearly communicating benefits and challenges.

Personal Development

  • Continuously enhance skills and knowledge through training and experience.
  • Demonstrate a solid understanding of the luxury retail landscape.
  • Exhibit enthusiasm for the brand and personal contributions.
  • Adapt approach based on diverse situations and individuals.
  • Respond creatively to unexpected changes in the work environment.
  • Maintain high personal standards for work quality and environment.
  • Focus on customer needs beyond just store-centric considerations.

This job description outlines the primary responsibilities and qualifications for the role. Duties and responsibilities may evolve over time.