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Customer Service Representative

2 months ago

Gloucester City, New Jersey, United States Travelodge Hotels Limited Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Reception Team Member at Travelodge Hotels Limited. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a warm welcome to our guests.

Key Responsibilities:

  • Check in and check out guests in a timely and efficient manner
  • Provide information and assistance to guests regarding hotel facilities and services
  • Handle guest complaints and resolve issues in a professional and courteous manner
  • Work collaboratively with other team members to ensure seamless service delivery
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic computer skills and familiarity with hotel software
  • Availability to work a variety of shifts, including mornings, afternoons, and evenings

What We Offer:

  • A competitive hourly rate of £8.91
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Discounts on hotel rooms and services

About Us:

Travelodge Hotels Limited is a leading hospitality company with a commitment to providing exceptional customer service and quality accommodations. We are passionate about supporting the development of our team members and offer a range of training and development opportunities to help you succeed in your career.