Restaurant Operations Manager

2 days ago


Leesburg, Florida, United States Quick Service Restaurant Full time

Job Summary:

We are seeking an experienced Restaurant Operations Manager to oversee multiple restaurant locations in our Northern Orlando Market. As a key member of our team, you will be responsible for achieving district sales and profit plans by motivating and developing restaurant management teams towards achieving operational excellence.

Key Responsibilities:

  • Oversee multiple restaurant locations to ensure operational excellence and achieve sales and profit plans.
  • Analyze restaurant data points, sales plans, and projections to inform business decisions.
  • Select, coach, and develop unit-level management teams to drive restaurant performance.
  • Select and maintain proper staffing levels to meet business needs.
  • Direct restaurant management in community relations and local store marketing programs.
  • Ensure upward development of management teams and administer restaurant-level financial controls.
  • Coordinate and implement maintenance programs to maintain restaurant facilities.
  • Exercise judgment pertaining to all employee relations and personnel actions.
  • Conduct and administer restaurant visitations to evaluate progress and performance.
  • Enforce company and operational policies and procedures.
  • Resolve escalated customer complaints in a timely and professional manner.

Requirements:

  • Restaurant multi-unit management experience.
  • Prefer knowledge of the Fast Food / QSR industry.
  • Valid driver's license and reliable personal transportation.
  • High School Diploma or GED Equivalent; College Degree a plus.
  • Ability to thrive in a fast-paced environment.
  • Proven ability in selecting, coaching, and developing managerial employees.
  • Profit and Loss responsibility.
  • Maintain productivity, composure, and a pleasant attitude under pressure.
  • Excellent written and communication skills.


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