Current jobs related to Visitor Centre Operations Manager - Leesburg, Florida - Transport for London

  • Store Operations Manager

    7 days ago

    Leesburg, Florida, United States Domino's Pizza LLC Full time

    Store Operations Manager Job Summary: We are seeking a highly skilled Store Operations Manager to join our team at Domino's Pizza LLC. As a Store Operations Manager, you will be responsible for overseeing the day-to-day operations of our store, ensuring that all operational standards are exceeded and that health and safety standards are upheld at all...

  • Restaurant Operations Manager

    2 months ago

    Leesburg, Florida, United States Denny Full time

    Job DescriptionJob Title: Restaurant Operations ManagerJob Summary:We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Denny's. As a Restaurant Operations Manager, you will be responsible for the overall management of our restaurant operations, including staff management, controllable profit plan achievement,...

  • Store Operations Manager

    2 weeks ago

    Leesburg, Florida, United States Domino's Full time

    Domino's Assistant Manager RoleAs an Assistant Manager at Domino's, you will be responsible for the daily operations and service of our store. We pride ourselves on making hot & fresh food, delivering in a timely manner, and taking great care of our customers.Key Responsibilities:Lead a team to achieve store goals and objectivesManage store operations,...

  • Restaurant Operations Manager

    2 weeks ago

    Leesburg, Florida, United States Dunkin Full time

    Job Title: Multi-Unit Restaurant ManagerAre you a seasoned restaurant professional looking for a challenging role that will utilize your leadership skills and passion for delivering exceptional customer experiences? We are seeking a highly motivated and experienced Multi-Unit Restaurant Manager to join our team.Job Summary:The Multi-Unit Restaurant Manager...

  • Restaurant Operations Manager

    2 weeks ago

    Leesburg, Florida, United States Dunkin' Full time

    Job Title: Multi-Unit Restaurant ManagerJob Summary:We are seeking a highly skilled and experienced Multi-Unit Restaurant Manager to lead our team of restaurant managers and support the success of our Dunkin' Donuts franchisees. As a Multi-Unit Leader, you will be responsible for providing leadership, coaching, and direction to approximately 5-8 restaurants,...

  • Clinical Risk Manager

    2 weeks ago

    Leesburg, Florida, United States UF Health Full time

    Job SummaryUF Health is seeking a highly skilled Clinical Risk Manager to join our team. As a key member of our risk management department, you will play a critical role in identifying, evaluating, and analyzing risks to patients and the organization.Key ResponsibilitiesReceive, process, and maintain reports of patient and visitor events, complaints, and...

  • Restaurant Operations Manager

    2 weeks ago

    Leesburg, Florida, United States Checkers Drive-In Restaurants , Inc. Full time

    Job Title: Assistant ManagerJob Summary: We are seeking an experienced and motivated Assistant Manager to join our team at Checkers & Rally's. As an Assistant Manager, you will play a key role in supporting the General Manager in executing the restaurant plan, achieving sales and profit goals, and providing excellent guest and team service.Key...

  • Pharmacy Operations Manager

    7 days ago

    Leesburg, Florida, United States BrightSpring Health Services Full time

    Pharmacy Operations ManagerPharMerica is seeking a highly capable and motivated individual to join our team as a Pharmacy Operations Manager. This role will provide the opportunity to grow your pharmaceutical skills under the direct guidance of a state licensed pharmacist while providing essential care to our patients in our closed-door...

  • Restaurant Operations Manager

    2 weeks ago

    Leesburg, Florida, United States Checkers Drive-In Restaurants , Inc. Full time

    Purpose of Your WorkAt Checkers & Rally's, we strive to make a positive impact on people's lives by serving our Franchisees, Teams, and Guests.Key ResponsibilitiesBuild sales and profits by promoting Guest satisfaction and managing restaurant operations.Escalate any concerns or recommendations with the restaurant, employees, or Guests to the General...

  • Pharmacy Operations Manager

    1 week ago

    Leesburg, Florida, United States BrightSpring Health Services Full time

    PharMerica is seeking a highly capable and motivated individual to fill the role of Pharmacy Operations Manager. This position will provide the opportunity to grow your pharmaceutical skills under the direct guidance of a state licensed pharmacist while providing essential care to our patients in our closed-door pharmacy.Our organization is in high growth...

  • General Manager

    2 months ago

    Leesburg, Florida, United States Denny Full time

    Job DescriptionJob Title: Restaurant Operations ManagerJob Summary:We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Denny's. As a Restaurant Operations Manager, you will be responsible for the overall management of our restaurant operations, including staff management, controllable profit plan achievement,...

  • Store Operations Manager

    4 weeks ago

    Leesburg, Florida, United States Domino's Full time

    Job OverviewAs a General Manager at Domino's, you will be responsible for leading a team of store employees to deliver exceptional customer service and drive sales growth. This role requires strong leadership and problem-solving skills, as well as the ability to empower team members to achieve their full potential.Key ResponsibilitiesRecruit, train, and...

  • General Manager

    4 weeks ago

    Leesburg, Florida, United States Denny Full time

    Job DescriptionJob Title: Restaurant Operations ManagerJob Summary:We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Denny's. As a Restaurant Operations Manager, you will be responsible for the overall management of our restaurant operations, including staff management, controllable profit plan achievement,...

  • Store Operations Manager

    2 weeks ago

    Leesburg, Florida, United States Walgreens Full time

    Job SummaryAs a Shift Lead at Walgreens, you will be responsible for ensuring the smooth operation of the store during your shift. This includes opening and closing the store, managing cash handling, and maintaining a clean and organized store environment.Key Responsibilities* Opens and closes the store, including starting up required systems and ensuring...

  • Roofing Operations Manager

    7 days ago

    Leesburg, Florida, United States Covenant Roofing & Construction Inc Full time

    Job SummaryCovenant Roofing & Construction Inc is seeking a highly motivated and experienced Roofing Superintendent to join our team. As a key member of our operations team, you will be responsible for managing 1-2 roofing crews, ensuring efficient workflow, and providing exceptional customer service to our clients.Key Responsibilities:Represent Covenant...

  • Retail Operations Manager in Training

    2 weeks ago

    Leesburg, Florida, United States Hibbett Retail, Inc. Full time

    Job Title: Retail Operations Manager in TrainingJob Summary: We are seeking a highly motivated and organized Retail Operations Manager in Training to assist the Store Manager in controlling the assets of Hibbett I City Gear.Key Responsibilities:* Assist the Store Manager in establishing action plans to accomplish departmental and overall store...

  • Domino's Store Operations Manager

    2 weeks ago

    Leesburg, Florida, United States Domino's Full time

    Job OverviewAs a key member of the Domino's team, you will be responsible for the daily operations and service of our store. We pride ourselves on delivering high-quality food and exceptional customer service.Key Responsibilities:Lead a team of store employees to achieve sales and customer satisfaction goalsManage store operations, including inventory,...

  • Food and Beverage Operations Manager

    7 days ago

    Leesburg, Florida, United States Troon Golf Full time

    A highly skilled Food and Beverage Manager is sought after by Troon Golf to oversee the daily operations of our Food and Beverage outlets.Key Responsibilities:Supervises inventory management, ensuring adequate supplies for all outlets.Monitors business volume forecasts and plans accordingly, focusing on manpower, productivity, costs, and expenses.Administers...

  • Tax Office Operations Manager

    2 weeks ago

    Leesburg, Florida, United States H&R Block Full time

    About the RoleWe are seeking a highly skilled and experienced Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.Key ResponsibilitiesExecute and hold all tax office...

  • Restaurant Operations Manager

    4 weeks ago

    Leesburg, Florida, United States Diamond Select Inc Full time

    Key ResponsibilitiesYour role as a General Manager is to build a high-performing team that consistently delivers exceptional customer experiences.Develop and implement effective training plans to enhance team skills and knowledge.Identify and hire top talent to join our team.Lead by example and coach team members to achieve their full potential.Monitor and...

Visitor Centre Operations Manager

2 months ago

Leesburg, Florida, United States Transport for London Full time
Organisation: Customer Services
Job Category: Customer Engagement
Position Type: Full Time

Job Title: Visitor Centre Operations Manager

Salary: Approximately £34K per annum plus unsocial hours allowance

Location: Various Visitor Centres across the city

Contract Type: Permanent, Band 2

Overview of the Role:
If you have a passion for customer interaction and enjoy assisting visitors from around the globe, we invite you to become a part of our Visitor Centre leadership team.

Our Visitor Centres are strategically located throughout the network, where our team provides both international and local visitors with personalized travel guidance and fare information.

The team plays a vital role in addressing visitor inquiries and delivering customized advice to those who may be unfamiliar with our transportation services. Additionally, we facilitate the sale of Oyster card products and tickets for various bus tours and major attractions in the city.

As a Visitor Centre Operations Manager, you will bring enthusiasm and a strong focus on team leadership to the position. You will understand that exceptional customer service begins with empowering your team, fostering their development, and inspiring them to excel.

Key Responsibilities:
As a successful Visitor Centre Operations Manager, you will:
  • Exhibit enthusiasm and self-motivation, coupled with outstanding communication abilities.
  • Demonstrate exceptional people management skills to support, develop, and motivate staff.
  • Guide your team in proactively assisting customers with travel inquiries, ticketing, and attractions.
  • Collaborate closely with other departments and external partners.
  • Identify and implement effective solutions to complex issues, ensuring sensitive matters are handled appropriately.
  • Establish efficient working methods that resolve customer queries on the first contact.
  • Lead and mentor a team within a bustling Visitor Centre, encouraging staff development and engaging in various activities across the wider contact centre, including social media interactions and correspondence.

Key Accountabilities:
  • Support and coach Visitor Centre Advisors to ensure they can effectively address queries and complaints in alignment with the Visitor Centre's vision.
  • Deliver outstanding and consistent customer service, ensuring visitors feel valued and supported.
  • Engage in regular people leadership activities to ensure the team feels heard, supported, and motivated.
  • Build relationships with visitor stakeholders to guarantee an exceptional experience for all.
  • Identify and implement enhancements to the quality of service at the Visitor Centre, thereby improving the organization’s reputation.
  • Create a vibrant, enjoyable, and inclusive environment within the Visitor Centre.

Knowledge, Skills, and Experience:
Knowledge:
  • In-depth understanding of business policies and regulations.
  • Strong familiarity with the public transport sector.
  • Awareness of regulatory requirements related to payment processing.
  • Expertise in people management techniques that inspire and develop talent.
  • Comprehensive knowledge of organizational policies, including those pertaining to data protection.

Skills:
  • Exceptional customer service skills with the ability to resolve issues through various channels.
  • Capability to develop, motivate, and sustain a high-performing customer service team.
  • Strong verbal and written communication skills.
  • Ability to proactively plan and manage time effectively for oneself and others.
  • Competence in coaching for planned improvements and individual development.
  • Excellent organizational skills, with the ability to prioritize tasks in a dynamic environment while maintaining flexibility.

Experience:
  • Proven experience in leading customer service teams that handle inquiries and feedback.
  • Experience in utilizing customer feedback to drive service enhancements.
  • Track record of motivating teams effectively.
  • Experience in clearly communicating messages to both groups and individuals.
  • Proven ability to build effective stakeholder relationships to improve customer response quality.
  • Experience in resolving sensitive customer issues with a high level of service.
  • Extensive experience in people management, including a thorough understanding of HR policies and procedures.

Equality and Diversity:
We are dedicated to promoting equality, diversity, and inclusion within our workforce. Our aim is to reflect the diverse community we serve, which will enhance our innovation and efficiency. We strive to make our recruitment process as inclusive as possible. We are a disability confident employer and guarantee an interview to any disabled candidate who meets the essential criteria.

Application Process:
To be considered for this position, please submit both a CV and a cover letter. The cover letter should not exceed two pages and must accompany your CV for your application to be reviewed. If either document is missing, your application will not be processed. We encourage you to reflect on the motivations, skills, knowledge, and experience required for this role and ensure your CV and cover letter clearly demonstrate how you meet these criteria.

In return for your dedication and expertise, you will enjoy a range of excellent benefits and opportunities for growth.