Digital Operations Delivery Technology Specialist

3 days ago

Trenton, New Jersey, United States Iron Mountain Full time
About the Role

We are seeking a highly skilled Digital Operations Delivery Technology Specialist to join our team at Iron Mountain. As a key member of our Digital Operations team, you will play a critical role in identifying opportunities for innovation and improvement, and driving actions to deliver improved performance for our operations.

Key Responsibilities
  • Serve as a subject matter expert for operational technologies across the region, applying industry experience and innovative solutioning to ensure standard tools and processes are in place and executed as expected.
  • Perform project reviews/assessments to support improvements in productivity and efficiencies, with a focus on innovative solution process & technology design / re-design.
  • Support Operations with performance tools calibration and KPI reporting.
  • Identify variation from key performance indicators in operations and work with local teams to chart remediation paths, as well as follow up on progress through completion.
  • Develop two-way relationships with the local operations teams so that teams seek out guidance and are eager to receive assistance.
  • Assist in solution implementation planning and execution of large or complex customer engagements.
  • Design and definition of requirements for improvement initiatives.
  • Testing and approval of developments for improvement initiatives (UAT).
  • Modeling and projections for improvement initiatives.
  • Assist in testing and documenting new tools and processes. Feed tool and platform roadmap through formulating ideas for improvement.
  • Identify short and near-term technology initiatives needed to improve the performance of the operations as part of financial planning.
  • Deliver results expected by initiative forecasts; identify blockers and proactively work to remove blockers.
  • Support operations change management, roll out and training on technology improvement initiatives.
  • Execute ad hoc assignments as directed by management.
  • Documentation of standards and expected outcomes.
Requirements
  • Ability to serve as an ambassador for Digital Operations Innovation across countries and regions through creating relationships and paths to success with individual operations.
  • Strong understanding of and experience with relevant technology.
  • Excellent data analysis skills.
  • Advances spreadsheet and/or intermediate database skills.
  • Strong knowledge of standard processes that can be scaled in a production environment.
  • Comfortable presenting results of detailed analysis in summary to higher levels of the organization in order to gain support and approval.
  • Ability to travel up to 40% of the time.
  • Proficiency in English required; multilingual is a plus.
  • Able to work with cross-functional teams to plan and accomplish goals.
  • Comfortable reviewing financial models and understanding cause and effect of actions in the operations.
  • Excellent written, oral and presentation skills.
  • Strong interpersonal, planning, and analytical skills.
  • Self-motivated and a strong drive to seek information and support in succeeding.
  • Ability to influence and negotiate.
  • Ability to make decisions and think in broad terms, considering the impact to the entire company.
  • Ability to team effectively at all levels of Iron Mountain and customer personnel (to include C-level) on a wide range of topics and issues.
What We Offer

At Iron Mountain, we offer a competitive salary range of $116,000 - $155,900, depending on experience. We also offer a range of benefits, including health insurance, retirement savings, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [insert email].

We are committed to a policy of equal employment opportunity and do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

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