Team Leader

2 weeks ago


Lufkin, Texas, United States A3H Foods, LLC Full time
Team Leader Position

Job Summary: We are seeking a highly motivated and experienced Team Leader to join our team at A3H Foods, LLC. As a Team Leader, you will be responsible for leading and training team members to deliver exceptional guest experiences in a fast-paced restaurant environment.

Key Responsibilities:

  • Set the example by maintaining visibility and interacting with guests to ensure a positive dining experience.
  • Model a guest-centric attitude, displaying a friendly and positive spirit, and appreciating guests to make them feel welcome.
  • Ensure the timeliness, quality, and accuracy of all orders, conveying a sense of urgency to meet guest expectations.
  • Effectively handle guest complaints using the C A R E model – courtesy, apology, resolution, extra effort.
  • Interact effectively with diverse groups of people, demonstrating a commitment to diversity and inclusion.
  • Supervise and train team members on workstation operations, delegating work and following up appropriately.
  • Maintain restaurant cleanliness inside and outside by following A3H Foods, LLC cleaning and maintenance procedures.

Requirements:

  • High School Diploma/Equivalency preferred.
  • Minimum of 6 months A3H Foods, LLC experience.
  • 100% certified in all workstations.
  • Preferable to have 1 year supervisory experience in a customer service business.
  • Must be 18 years old.
  • Must complete any and all Team Leader training classes.
  • Must attain ServSafe certification or other as required.
  • Must be able to work a minimum of 40 hours per week depending upon the needs of the business.
  • Internal promote preferred (already meets the requirements for Team Member; i.e., demonstrates integrity and ethical behavior, ability to stand and walk approximately 90%-95% of shift, ability to lift and carry 10-65 lbs, ability to take guests' orders, operate a cash register, and read video monitors, ability and desire to work in a very fast-paced environment).
  • Must be available to work any day, and anytime, especially on the busiest days including weekends and holidays.
  • Must have transportation to and from work.

A3H Foods, LLC is an equal opportunity employer.


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