Team Leader
2 weeks ago
Job Summary: We are seeking a highly motivated and experienced Team Leader to join our team at A3H Foods, LLC. As a Team Leader, you will be responsible for leading and training team members to deliver exceptional guest experiences in a fast-paced restaurant environment.
Key Responsibilities:
- Set the example by maintaining visibility and interacting with guests to ensure a positive dining experience.
- Model a guest-centric attitude, displaying a friendly and positive spirit, and appreciating guests to make them feel welcome.
- Ensure the timeliness, quality, and accuracy of all orders, conveying a sense of urgency to meet guest expectations.
- Effectively handle guest complaints using the C A R E model – courtesy, apology, resolution, extra effort.
- Interact effectively with diverse groups of people, demonstrating a commitment to diversity and inclusion.
- Supervise and train team members on workstation operations, delegating work and following up appropriately.
- Maintain restaurant cleanliness inside and outside by following A3H Foods, LLC cleaning and maintenance procedures.
Requirements:
- High School Diploma/Equivalency preferred.
- Minimum of 6 months A3H Foods, LLC experience.
- 100% certified in all workstations.
- Preferable to have 1 year supervisory experience in a customer service business.
- Must be 18 years old.
- Must complete any and all Team Leader training classes.
- Must attain ServSafe certification or other as required.
- Must be able to work a minimum of 40 hours per week depending upon the needs of the business.
- Internal promote preferred (already meets the requirements for Team Member; i.e., demonstrates integrity and ethical behavior, ability to stand and walk approximately 90%-95% of shift, ability to lift and carry 10-65 lbs, ability to take guests' orders, operate a cash register, and read video monitors, ability and desire to work in a very fast-paced environment).
- Must be available to work any day, and anytime, especially on the busiest days including weekends and holidays.
- Must have transportation to and from work.
A3H Foods, LLC is an equal opportunity employer.
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